Sales Administrator

Location: Hilsea

Radiators 4u We are seeking an enthusiastic and detail-oriented individual to join our team as a Sales Administrator in Portsmouth.

We are a vibrant and growing company dedicated to nurturing young talent and providing opportunities for career growth

As a Sales Administrator, you will provide vital support to our sales team, ensuring the smooth operation of sales processes and helping the team meet their targets.

If you are a motivated individual looking to start your career in sales administration, we would love to hear from you.

Hours:

Monday-Friday 8.30am to 4.30pm

Responsibilities

Process customer orders that have been received online in an accurate and timely manner. This includes our own websites, along with our Ebay and Amazon stores.

Review customer orders for accuracy and completeness .

Managing out of stock items/orders and liaising with customers.

Reviewing customer payments to ensure they meet our payment security criteria

Coordinate with warehouse staff to ensure orders are fulfilled and shipped

Working with the SOP team to build and review SOP’s (Standard Operating Procedures).

Answering questions about order status, shipment schedules, and product information to help resolve customer concerns

Update and manage reports relating to order confirmations

Communicating with suppliers or manufacturers to obtain product information or status updates on orders

Assisting with any processes within the Sales Admin team, where required and any ad hoc tasks required by the business.

Candidate Qualities & Experience

* Basic computer skills a must

* Experience with SAP system would be an advantage although not essential

* Excellent attention to detail

* Ability to work effectively under pressure

* Ability to work on own initiative, but also work well within the team

* Excellent communication and presentation skills are a must.

* Organised, accurate, methodical and ability to work to tight deadlines.

* Capability to Multitask

* Excellent customer service skills and telephone manner

* Good administrative skills

* Helpful & positive attitude in a busy environment

* Willingness to learn and Develop

* Ability to resolve challenges promptly & correctly.

* Benefits

* Salary is (depending on age/experience)

* Pension plan.

* Long term opportunities and career development.

* Supportive management and colleagues.

* Fun, social, vibrant team environment.

* Free car parking.

* Free tea, coffee, Squash, fruit & healthy snacks

* 28 days holiday inclusive of bank holidays

* Cycle to Work scheme