Retail Sales Associate

Position

Full-Time Retail Sales Associate

We are seeking an entry-level, full-time sales associate to join our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the store team to ensure customer service on both the lending and retail sides of the business. The role greets, engages, and assists customers with sales, loans, and other transactions, and works with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

Pay range: $11.00 to $14.00 per hour. Commission structure pays for each transaction; associates can earn commission above the hourly rate as part of performance-based pay. The Information below describes the commission plan details as provided during the interview process.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open 9:00 AM to 6:00 PM; many stores are closed on Sundays.
• Earned Wage Access program available after the second day of employment (withdraw up to 50% of wages earned up to seven times per payroll cycle).
• Ability to earn unlimited commission above the hourly base rate.
• Vacation: one week of paid vacation after six months; additional vacation after one year; two weeks of vacation on each anniversary date thereafter (adjusted per state/local requirements).
• Sick/PERSONAL: 8 hours after 6 months; 16 hours each anniversary thereafter (adjusted per state/local requirements).
• Employee discounts from day one of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per semester) for full-time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more.

The Full-Time Pawnbroker / Retail Sales Associate position offers an hourly wage and commission based on productivity. The actual pay is based on location, qualifications, and experience.

• Greets and interacts with customers to develop rapport and provide appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.
• Performs sales and loan transactions in accordance with policies, procedures, practices, and regulatory requirements.
• Handles cash and negotiable items according to policies and regulatory requirements.
• Answers incoming calls per company standards.
• Explains the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, showing respect and using communication tools.
• Partners with all employees to create a positive customer experience.
• Completes assigned training and other related duties as needed.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting, in compliance with law.
• Ability to work with firearms and to become firearms certified.
• May be asked to assist customers outdoors or retrieve products from exterior storage areas.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team-oriented.
• Ability to multi-task in a fast-paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Should be able to work at multiple locations as needed.
• Must have the ability to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.
• Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2-8% commission based on personal performance. Additional details are provided during the interview process.

Note:

This description is not all-inclusive. Management may assign or change duties at any time. Duties may be affected by reasonable accommodations or other reasons.

Arbitration:
Should you be offered and accept a position, the company requires all employees to agree to…