Customer Support Specialist; AP- SE Region

Customer Support Specialist (AP1rb) – SE Region Info

Organization: Opportunities for Ohioans with Disabilities (OOD)

Agency Contact: Patrick Flynn, OOD.Talent Acquisitiono.gov

Unposting Date: Jan 18, 2026, 11:.previous

Work Location: OOD Portsmouth, 1001 4th Street, Portsmouth, 45662

Primary

Location:

United States of America – OHIO – Scioto County – Portsmouth

Compensation: $21.93 / hour (unless required by legislation)

Schedule: Full‑time, 8:00 AM – 5:00 PM, Monday‑Friday

Union: OCSEA

Primary Job Skill: Administrative Support/Services

Technical

Skills:

Computer literacy; scheduling; clerical & data entry; customer service; professional; customer focus; listening; attention to detail; teamwork; verbal communication.

Agency Overview

Opportunities for Ohioans with Disabilities (OOD) empowers Ohioans with disabilities through employment, disability determinations, and independence. OOD works with partners in businesses, education, and non‑profit organizations to facilitate customized employment plans for Ohioans with disabilities; helps Ohio companies recruit and retain employees with disabilities; and is the sole agency determining medical and vocational Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs in Ohio.

We help connect the people of Ohio who haveigtigt to the resources, support, and opportunities that fit their unique needsiten Coin.

Follow us on social media @OhioOOD!

Are you an experienced administrative professional eager to start a rewarding career in public service? Join OOD as a Customer Support Specialist, where you will support our Vocational Rehabilitation (VR) professionals. Your responsibilities may include greeting customers in the reception area, answering phones, fielding general questions, routing calls, providing information about vocational rehabilitation services, maintaining office calendars for client meeting rooms, conference rooms, and state vehicles, and handling general administrative duties such as processing mail, creating packets, and maintaining’e office supplies.

• Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public, maintain sign‑in/out sheets, and greet guests.
• Process, distribute, scan, and upload ინcoming mail; print and process outgoing mail.
• Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology.
• Complete data entry and schedule intake meetings for people with disabilities applying for OOD services.
• Provide ongoing case service and programmatic support through correspondence, follow‑up and reminder phone calls, support OOD Hiring Events, run reports, and more.

• Delivers excellent customer service.
• Is time‑efficient, organized, and quality‑driven.
• Has the ability to multi‑task.
• Displays excellent communication skills.
• Works well in a team environment.
• Effectively utilizes office technology and tools.

Administrative Professional 1

OOD’s Bureau of Vocational Rehabilitation (BVR) and Bureau of Services for the Visually Impaired (BSVI) provide VR services to eligible individuals with disabilities, to assist them to attain and maintain competitive integrated employment

Watch.

For more information,  to view the OOD Vocational Rehabilitation Fact Sheet.

Starting salary will be step 1, subject to law or union contract requirements. New hires advance to the next step in the range after 6 months and annually thereafter. Cost‑of‑living increases apply each year and longevity supplements begin after 5 years. Current wage progression:

• Hourly: $21.93 – $22. amerik – $23.56 – $24.16 – $24.86 – $25.77
• Annual: $45,614 – $47,008 – $47,757 – $49,005 – $50,253 – $51,709 – $53,602

This position is required to be in the office five days a week.

Daytime travel within Ohio may be required. Candidate must provide own transport or, if operating a state vehicle, must have a valid driver’s license.