Project Management Office; PMO Manager

Title

Project Management Office (PMO) Manager

SVP Account Management Services

Talent Scale Partners, a boutique executive search and recruiting firm, is working with a fast growing SaaS ecommerce client to hire a Project Management Office (PMO) Manager
. The PMO Manager will lead delivery operations across our client's high-volume Professional Services organization. This organization delivers website builds, enhancements, and ongoing client services. As the business scales, it is investing in a dedicated PMO leader to own how work flows through the system.

Our client designed this position for someone who has led delivery inside a creative agency, web development firm, or SaaS Professional Services organization
, and who knows how to bring structure, predictability, and business discipline to fast-moving client work.

This is not a senior project manager position, and not a manufacturing, construction, infrastructure, or large-scale enterprise technology PM role.

• Lead the Project Management Office for Professional Services.
• Directly manage and coach a small team of Project Managers.
• Own project intake discipline and start-date governance.
• Monitor capacity, utilization, and delivery risk across a large project portfolio.
• Translate delivery data into clear insights and recommendations for senior leadership.
• Partner closely with Finance and Services leadership on forecasting and execution.
• Play a key role in defining requirements for a future Professional Services Automation platform.

• 8+ years of experience in Professional Services delivery, delivery operations, or PMO leadership,
  ideally in a SaaS, web development, or creative agency environment
  .
• 3+ years of direct people leadership
  , managing Project Managers or delivery leads and holding them accountable for execution quality and outcomes.
• Hands‑on experience owning or operating within a PMO
  , with responsibility for delivery governance, standards, and consistency across multiple projects.
• Demonstrated success managing delivery capacity, utilization risk, and portfolio‑level execution
  .
• Comfort operating in a waterfall or deadline‑driven delivery model
  , rather than pure Agile product development environments.
• Practical understanding of services economics
  , including forecasting, utilization, and how delivery decisions impact margin and revenue.
• Experience producing and interpreting executive‑level delivery and revenue reporting
  , with the ability to translate data into recommendations and decisions.
• Hands‑on experience with PSA tools or complex project management platforms
  , and a mindset focused on workflow design and adoption.
• Strong cross‑functional collaboration skills, especially partnering with Finance, Sales, and Services leadership
  .
• A working knowledge of PMI‑based project management frameworks and governance standards
  .
• A leadership style that is structured, hands‑on when needed, empathetic
  , and effective at bringing repeatability and calm to fast‑moving delivery teams.
• PMP or similar program management certification is strongly preferred.

• Strong preference for New Hampshire, Maine, Massachusetts location for frequent in‑person collaboration.
• SaaS or subscription‑based Professional Services experience
  , ideally within a creative or web development agency model.
• Prior involvement in PSA selection, implementation, or migration initiatives
  .
• Familiarity with EOS or similar operating frameworks used in scaling services organizations.

• Health, dental, vision, and 401(k) plans.
• Unlimited Flexible Time Off (FTO).
• Minimal travel, estimated 10% annually.