Field Service Engineer

Overview

Our mission is to exceed our customers' expectations as their most reliable, innovative, and trusted lab resource. We achieve this by partnering with customers to solve their most pressing day-to-day challenges and always holding ourselves to a higher standard of product quality, exceptional service, and unmatched support.

The territory is Portsmouth to Portland

• Perform emergency repairs and preventative maintenance according to Avantik service levels and the documented PM protocols.
• Maintain possession of proper parts inventory necessary for emergency repairs and PM tasks.
• Evaluate client labs for additional service opportunities.
• Compile necessary service reports for repairs and PM date stickers for all instruments service.
• Coordinate schedule with client and maintain communication regarding estimated time of arrival.
• Record service reports and send to Service Coordinator electronically at the time of service while onsite at the customers location.
• Follow up with Service Coordinator to ensure service documentation is up to date and complete.
• Restock inventory as parts become available. Take physical inventory of warehouse as requested.
• Review service schedule for upcoming week and plan accordingly.
• Attend scheduled FSE meetings as required.
• Coordinate all quotes with the office staff.
• Generate sales leads by watching for potential consumable solutions, by attentively observing client needs while on-site.
• Follow up on any pending contract renewals and PM jobs that have not yet been closed.
• Report service issues and/or customer feedback to your manager.
• Maintain an organized service vehicle ensuring successful site visits for upcoming week.

• Basic mechanical aptitude and skills
• Basic PC skills
• Solid verbal and written communication skills
• Team player
• Ability to interpret schematics and illustrated parts drawings
• Ability to lift 50 pounds and stand for long periods of time
• Travel is required to provide service at customer locations.
• Travel by driving or flying is required based on the needs of the business.
• Overnight stays are required on an as needs basis to complete service needs of the customer.

Avantik is an Equal Opportunity Employer.