Agile Sr. Program Manager

Description

This position offers a hybrid work model out of one of the listed locations:

Boston, MA;
Portsmouth, NH;
Indianapolis, IN

Do you thrive on tackling challenging, cross-team projects and driving tangible outcomes in fast-paced environments?

We’re looking for a dynamic Sr Agile Program Manager to lead transformative initiatives within our US Retail Markets (USRM) Finance organization, focusing on the Billing, Payments, and Fraud portfolios.

In this high-impact role, you’ll drive major modernization projects and spearhead the rollout of cutting-edge functionality, including AI-powered solutions that set us apart in the market. You’ll orchestrate delivery across multiple products and cross-functional teams, partnering closely with Engineering Managers, Solution Architects, Product Owners, and external vendors.

If you’re passionate about leading complex, multi-team programs and thrive in a fast-paced, collaborative environment, we want you on our team! A strong foundation in Agile/Scrum is essential, as well as a commitment to hands-on delivery and continuous learning.

Join us and help shape the future of finance technology—where your leadership will make a real difference.

• Delivery Leadership & Execution
• Champion the end-to-end delivery lifecycle: drive predictable, high-quality increments that meet scope, business, and regulatory standards.
• Lead daily execution and sprint planning, ensuring cross-functional teams consistently deliver impactful outcomes on schedule.
• Plan and facilitate all key cadence-based Agile ceremonies (refinement, planning, reviews, retrospectives) with a strong focus on value delivery, outcome orientation, and time-box discipline.
• Partner closely with Product Owners to shape a prioritized, customer-focused backlog and define release scope; ensure work is sliced for optimal flow and maximum business value.
• Oversee and coordinate release planning, production readiness, and change management across multiple teams, vendor platforms, and integration partners.
• Drive the adoption of advanced capabilities, including AI and machine learning, in support of business goals across billing, payments, and fraud portfolios.

• Cross-Team Orchestration & Dependency Management
• Orchestrate delivery and manage dependencies across the Finance technology portfolio, maintaining transparency through robust dependency boards and integrated roadmaps.
• Facilitate cross-team synchronization, joint planning sessions, and collaborative forums with adjacent teams and stakeholders.
• Proactively identify, escalate, and resolve impediments, risks, and conflicts to maintain program momentum and ensure delivery focus.

• Agile Practice Excellence & Organizational Agility
• Apply pragmatic Lean-Agile methods (Scrum, Kanban, XP, etc.) tailored to team and initiative context, driving measurable improvements in flow, collaboration, and quality.
• Champion best-in-class engineering quality practices (CI/CD, test automation, code reviews, pairing) in partnership with engineering leads and solution architects.
• Leverage key flow and quality metrics (throughput, cycle/lead time, WIP, flow efficiency, release predictability, defect rates) to inform data-driven decision making and drive continuous improvement.
• Contribute to the Agile Community of Practice, sharing innovative approaches, effective delivery patterns, and lessons learned to elevate organization-wide agility and foster a culture of continuous learning.

• Stakeholder Communication & Transparency
• Deliver clear, concise, and timely updates on delivery status, risks, mitigation strategies, and key decisions to senior stakeholders across Finance and USRM integration partners.
• Proactively facilitate strategic decision-making by ensuring the right information reaches the right stakeholders at the right time and context.
• Foster strong relationships with business and technology leaders, acting as a trusted advisor and advocate for Agile delivery excellence.

• Proven expertise in delivery execution and program planning, with a demonstrated ability to lead day-to-day operations for large-scale initiatives, ensuring consistent delivery of high-quality, compliant…