Director - Technology Strategy, Planning & Support

Overview

Liberty Mutual Technology is in search of a Director of Strategy, Planning & Support to join our U.S. Retail Markets Technology Strategy & Planning team. This pivotal role involves steering our organization towards achieving its strategic objectives by optimizing portfolio management practices and ensuring effective governance of our technology initiatives. They will manage a team of talented individuals responsible for aligning technology efforts with business goals, driving continuous improvement, and enabling effective, efficient and consistent set of practices across the organization.

This role provides a unique opportunity to lead and influence Liberty Mutual’s technology strategy within U.S. Retail Markets Technology (USRM Tech), ensuring alignment with business objectives while enhancing organizational efficiency. As a key leader, you will play a critical role in shaping a future-ready technology strategy that positions Liberty Mutual for sustained success.

• Strategic Portfolio Management (SPM) and Planning:
  Alignment and Execution – Lead the USRM Tech quarterly and annual strategic planning and rebalancing processes to ensure technology initiatives are prioritized based on strategic alignment to organizational goals.
• Resource Planning and Investment Prioritization – Oversee team responsible for engineer resource forecasting and capacity planning to ensure teams are optimally aligned; partner with technology leaders to identify resource gaps and to ensure focus of delivery on the highest priority work.
• Strategic Roadmap and Planning – Lead process to develop and maintain comprehensive strategic roadmaps that align with company goals, market trends, and stakeholder priorities. Facilitate cross-functional collaboration to ensure roadmaps are actionable and measurable.
• Executive Reporting – Partner with Strategy & Planning Analytics team to prepare executive-level dashboards that provide a comprehensive view of portfolio performance and operational health metrics.
• Actionable Insights – Analyze data to generate actionable insights and strategic recommendations for stakeholders.
• Stakeholder Review – Lead consistent and effective communication with stakeholders to support informed strategic discussions and generate data-driven decisions.
• Team and Workforce Management – Talent Strategy and Development:
  Partner with our talent organization to develop and execute on team level and talent management practices inclusive of capacity planning, workforce development, etc. in support of our multi-year business and technology roadmaps.
• Performance and Vendor Management – Oversee opportunities to optimize relationship with suppliers to ensure an optimal balance in controlling cost, mitigating risks, and ensuring quality delivery.
• Culture and Engagement – Lead a team of strategic portfolio managers creating a culture of excellence, collaboration, and continuous improvement within the team.
• Process Improvement and Collaboration – Continuous Improvement:
  Continuously refine and lean out portfolio management processes, tools, and methodologies to increase efficiency, transparency, and responsiveness to changing business needs.
• Feedback and Adaptation – Conduct retrospectives to gather feedback and adapt governance processes, ensuring agility and responsiveness.
• Intake and Triage of Requests to Departments – Efficient Request Management:
  Manage the intake and triage of regular and ad-hoc requests to our technology teams engaging with requestors and relevant experts to minimize disruption to our teams while ensuring timely and accurate execution.
• Streamlined Execution – Develop streamlined processes for handling requests, enhancing organizational efficiency and effectiveness.
• Lead USRM Technology Strategic Portfolio Management Team – People Leader:
  Lead a team of Strategic Portfolio Managers aligned to our technology domains;
  Monitor team effectiveness and addresses issues affecting team productivity; support team members in addressing or escalating issues to make the overall team more efficient.
• Practice Discipline – Work across Liberty Mutual Tech to develop a Community of Practice (CoP)…