AthenaOne Optimization Analyst - Primary Care

athena

One Optimization Analyst - Primary Care

Portsmouth, New Hampshire, United States

At Convenient

MD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

We’re seeking a highly skilled, self-directed athena

One Optimization Analyst to support the implementation, enhancement, and ongoing optimization of our Electronic Health Record (EHR) and Population Health systems. Reporting to the Chief Information Officer, the athena

One Optimization Analyst will partner directly with providers, clinical staff, and operational teams to improve workflows, elevate performance, and strengthen the quality of patient care across Convenient

MD’s Advanced Primary Care practices.

The ideal candidate brings deep experience with athena

One EHR, practice workflow analysis, and Population Health tools – along with a passion for helping clinical teams use technology to deliver exceptional outcomes. This individual will play a central role in ensuring our systems, processes, and data structures support high-quality, efficient, and patient-centered care.

Please note this role requires regular, daily travel to clinic locations across Maine, New Hampshire, and Massachusetts. Onsite support is a critical component of this position.

As an athena

One Optimization Analyst, you will directly advance the success of our clinical teams by optimizing workflows, improving data integrity, and empowering practices to fully leverage the capabilities of our EHR and Population Health platforms. In this role, you will:

• Lead EHR & Population Health Implementations: Collaborate with internal teams to support new system implementations and ensure solutions meet the unique needs of Advanced Primary Care practices.
• Analyze & Improve Workflows: Partner with stakeholders to assess current-state workflows, design future-state processes, and contribute to documentation, meeting preparation, trainings, and project activities.
• Drive Testing & Quality Assurance
  :
  Oversee unit, integrated, parallel, and production testing of system functionality – including interfaces, reports, and queries – to ensure accurate performance and seamless go-lives.
• Train Providers & End Users
  :
  Develop and deliver training for providers, clinical staff, and designated trainers on system functionality, optimization strategies, new modules, and Population Health tools.
• Support Go-Live Success
  :
  Participate in go-live activities by providing onsite support, troubleshooting issues, and ensuring clinical teams feel confident and prepared.
• Optimize Application Performance
  :
  Serve as an expert in approved EHR and Population Health tools, coordinating with third-party help desks and vendors as needed for escalations, patches, upgrades, and issue resolution.
• Use Data to Drive Outcomes
  :
  Leverage reports, registries, risk/acuity tools, and quality data to help clinicians interpret performance metrics and refine clinical and business workflows.
• Advance Chronic Disease Management
  :
  Act as a key resource for managing patient registries and supporting practices in delivering evidence-based care to improve long-term patient outcomes.
• Provide Responsive System Support
  :
  Troubleshoot issues during business hours, maintain documentation, and ensure consistent communication around system performance and resolutions.
• Protect Data Integrity
  :
  Ensure all EHR-related work adheres to security, privacy, and HIPAA standards, maintaining the confidentiality and integrity of electronic clinical data.
• Travel to Clinics
  :
  Provide regular onsite support across Convenient
  
  MD clinics, requiring daily travel and occasional overnight stays.

• Education: Bachelor’s degree or equivalent experience required.
• Experience: 2–3 years of direct experience using or supporting Electronic Medical Records or Population Health systems, or 3–5 years of Health Information Technology experience.
• Technically…