ACTEX Learning

Full-time Job Category

Information Technology

Job Type :
Full-time

Make a difference! Serve as an integral part of a small company (15 employees), implementing key responsibilities that are central to the success of the company and result in a positive customer experience.

ACTEX Learning/Archi Media Advantage Inc. is a specialty publishing and online retail company (15 employees) headquartered in Portsmouth, NH. We are seeking to hire a full-time staff member to help implement our retail customer service operations. We are a niche publisher, but your success in this role relies on general skill sets, not an understanding of actuarial science. Job-specific training will be provided.

• Bookstore customers
  • Also approve returns and issue return authorization for bookstores
• Corporate customers

• Create proforma invoices (and accepting payment for those that turn into real orders)
• Check orders on Amazon and then crosscheck at warehouse
• Approve and monitor returns
• If we are out of a book we sell on Amazon we must temporarily remove the listing and then add it back on when it comes back in.

Answer customer calls, emails and live chats

• Address product questions and resolve issues directly with the customer and/or internally, as needed.
• Also includes approving pass guarantees & extensions
• Email responsibilities include:
  • Update template customer responses on a shared Google document; adding/improving new responses/removing unneeded
  • Crosschecking First Time Purchase, Hold, Fraud emails with accounts and digging deeper when necessary
  • Online Learning Platform support emails forwarded to CS
  • Send PDFs containing supplement access for relevant materials:
• Calls include checking the companies’ voicemail.
• Approve and issue coupon codes and other discount
• Liaison between customers and authors
  • Forward errata / questions and responses

• Release “ready to ship” orders at warehouse
• Release backorders at warehouse
• Check inventory reports daily
• Run reports as requested by Manager
• Monthly Sales report tracking
• Order / upload to printing vendor’s website
  • This involves determining pricing, cover colors, upload instructions, etc
• Create shipment notification (ASN) for the warehouse receiving department
• Create and email keycodes to printing company as necessary

Update spreadsheets as necessary

• Great attention to detail
• Problem solving mind-set
• Makes efficient use of time, can handle a fast-paced, multi-task environment
• A fast learner, self-motivated, works well independently
• Familiarity and aptitude for working with website and database systems

• Strong knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
• Working knowledge of office equipment and computer hardware and peripheral devices
• Basic understanding of databases
• Strong communication skills both oral and written

You’ll be part of our team of employees located in Portsmouth, NH. Our employees and management can only be described as:

• Independent; leading their own areas of responsibility
• Loyal to each other and our customers
• Reliable and trustworthy
• Invested; having ownership
• Multi-tasking; excited by our work
• Collaborative; supportive of one another
• Customer focused (exceedingly so)
• No egos (zero); we are a team
• Self-driven and hard-working
• Prideful in all we do

• Appreciated and rewarded
• Successful; empowered with many opportunities to see your ideas implemented
• Committed; helping the company be "Better, Faster, Smarter"

• Supportive management that provides strong performers with expanded responsibility
• Competitively driven to be “Better, Faster, Smarter” in all that we do

ACTEX Learning, an Archi Media Advantage company, is the leading actuarial education publisher in the US and Canada. )

Founded in 1999, Archi Media is a specialty education publishing and online retail company with 15 employees. We manage multiple brands, multiple…