Pantry Service Representative; Route Delivery

Pantry Service Representative (Route Delivery)

1 week ago Be among the first 25 applicants

Agora Refreshments is a full-service, customer-obsessed, breakroom-supply company, creating vibrant and refreshing workplace experiences. From modern water and coffee equipment to curated snacks, craft beer, wine, and cold brew on tap, we redefine office culture. Serving satisfied customers across Seattle, WA, Portland, OR, and Austin, TX, we bring a personalized touch to every workplace we serve.

The Pantry Service Representative is responsible for safely and efficiently delivering food and pantry supplies to various clients or locations as part of the Agora Refreshments Customer Success Team. This role involves the transportation, loading, unloading, tracking, and merchandising of pantry goods, ensuring quality, accuracy, and timely delivery in a fast-paced environment.

• Delivery of Pantry Supplies:
  Transport a variety of pantry items (including dry goods, canned/bottled beverages, refrigerated food, kegs, Bevi bibs and other non-perishable items) to designated locations throughout the greater Portland area.
• Loading and Unloading:
  Efficiently load and unload pantry supplies, ensuring proper handling to avoid damage or spoilage and following proper safety protocols to lower injury risk.
• Route Planning:
  Follow designated delivery routes while adhering to schedules. Ensure timely delivery and adjust routes as needed based on traffic or other unforeseen circumstances. Prioritize and organize daily routes to be as efficient as possible.
• Inventory Management:
  Ensure that all deliveries are completed in accordance with orders. Confirm that all pantry items are included and verify quantities for accuracy.
• Equipment Maintenance:
  Perform basic preventative maintenance to Agora Supplied machines.
• Customer Service:
  Provide excellent customer service by maintaining a professional demeanor, responding to client needs or concerns, and ensuring a positive experience with each delivery.
• Safety and Compliance:
  Follow all safety regulations, including the proper use of lifting equipment, safe driving practices, and adherence to food handling guidelines. Ensure that deliveries comply with food safety standards and other relevant regulations.
• Vehicle Maintenance:
  Help maintain the assigned delivery vehicle, including maintenance of cleanliness, tire pressure, and fuel levels, and report any issues to the supervisor.
• Documentation:
  Complete necessary paperwork, such as delivery receipts, inventory logs, and delivery forms. Ensure that all documentation is accurately filled out and submitted.
• Communication:
  Keep open lines of communication with Customer Success Manager and Route Support Team to report any delays, accidents, or issues during delivery. Maintain regular communication with clients to confirm delivery times and details.
• Fulfilling stock levels of coffee, snacks, beverages, and related products at customer sites.
• Servicing/cleaning coffee systems and related equipment.
• Physical labor:
  Lifting, carrying, and otherwise transporting large totes of product weighing 40-90 lbs frequently.

• High School Diploma or equivalent (preferred).
• Valid Driver's License:
  Must have a clean driving record and the ability to operate delivery vehicles, including vans or box trucks.
• Experience:
  
  Previous experience as a delivery driver or in a food service environment is preferred.
• Physical Ability:
  Ability to lift and carry heavy items (Frequently lifting 50 lbs or more) and perform tasks that may involve bending, stooping, and standing for extended periods.
• Customer Service
  
  Skills:
  
  Strong communication and interpersonal skills, with a focus on delivering excellent service to clients.
• Time Management:
  Ability to manage time effectively, prioritize deliveries, and meet deadlines.
• Attention to Detail:
  Accuracy in checking orders and completing necessary paperwork or logs.
• Pre-Employment Screening:
  • Ability to successfully complete a background check in accordance with applicable federal, state, and local laws.
  • Ability to pass a pre-employment drug screening, where permitted by law.

• Food…