Refugee Services Case Manager

#R RS-047 Refugee Services Case Manager I

Department: Refugee Services

Employment Type: Full Time (40hrs/wk.);
Non-exempt

Reports to: Refugee Services Program Supervisor

Location: SE Portland

Schedule: Monday - Friday;
Day Shift

Compensation: $22.81 - $25.23 per hour

Founded in 1933, Catholic Charites of Oregon is one of Oregon’s oldest nonprofit social service agencies whose mission is to assure that essential, life‑saving services and supports are accessible to the most vulnerable Oregonians. Catholic Charities of Oregon was named by the Portland Business Journal as the #10 Non‑profit in their list of 2023 Most Admired Companies.

• 100% employer‑paid long‑term disability and life insurance.
• Paid vacation, sick, personal and 13 paid holidays.
• Retirement benefit with employer match and discretionary contribution.
• Employee Assistance Program. Catholic Charities of Oregon employees may qualify for the Public Service Loan Forgiveness government‑sponsored education loan repayment program.
• Full list of benefits can be found on this page under Resources. Please note these benefits are subject to change.

We are proud of our healthy work culture at Catholic Charities of Oregon. We care for our employees so they can take care of others. Our approach includes everything from support for continued training and education to a strong focus on allowing each employee to own their job and become a thought leader in their area of service. Together, we work to make a concrete, hands‑on difference in our community.

This team member will bring experience in proposal writing, analytical and strategic fundraising skills, and effective and interpersonal project management skills. This is an excellent opportunity for a talented development professional who is looking to advance their career by joining a supportive and results‑driven team.

• Prepare for and coordinate reception for newly arriving refugees in a warm, culturally, and linguistically, appropriate manner.
• Maintain an active caseload of 30–40 cases.
• Conduct intake meetings with clients to explain available agency services.
• Facilitate referrals and applications with partner agencies to ensure clients’ access to public services and resources.
• Connect clients with community networks and support systems to ensure their long‑term integration into the community.
• Work with volunteers who are supporting clients.
• Provide transportation for clients, as needed, to attend required appointments.
• Ensure that clients are being served in a linguistically and culturally‑appropriate manner and provide education and advocacy when necessary.
• Provide eligible clients with all Cultural Orientation topics and assessments as required by USCCB and US Department of State.
• Develop strengths‑based service plans with clients to identify barriers to self‑sufficiency and outline the necessary steps to overcome these barriers.
• Assist clients in removing barriers to employment.
• Ensure all required documentation, client files, and data conform to agency requirements.
• Work with community partners to learn about resources that are available and make referrals when applicable.
• Collaborate with the Refugee Services team and other agency departments to provide holistic, wrap‑around services to all clients.
• Be available and willing to help in emergency situations, occasionally outside regular working hours.
• Work within strength‑based, cultural, and trauma‑informed approaches.
• Support and assist in the onboarding, training, and development of colleagues and interns.
• Meet standards for documentation and data entry in Catholic Charities’ electronic record.
• Participate in trainings and meetings as requested by Supervisor.
• Adhere to Catholic Charities policies and procedures.
• Perform other duties and responsibilities as assigned.

• Bachelor’s degree in human services or equivalent lived/worked experience required;
  Bachelor’s degree in Social Work preferred.

• Minimum 6 months prior experience working with or providing case management…