HRSN Stability Manager

Overview

United Way Equity Definition We recognize that structural racism and other forms of oppression have contributed to persistent disparities in our region. We must focus our work on the most marginalized groups, and we know that centering race and ethnicity is critical to ending the historical and social inequities that continue to exist in our region.

Purpose of this Role. Starting Salary: $55,425, $72,050.

Reports to:

Director of Housing Stability. Status:
Full-time, Exempt.

The HRSN (Health Related Social Needs) Housing Stability Manager position is a full-time role reporting to the Sr. Housing Stability Director and Sr. Housing Manager. It involves working with the HRSN Housing Stability team to support housing stability in the region by mobilizing resources that create equitable access to safe, stable and affordable housing opportunities and resilient communities for marginalized communities and families at highest risk of housing instability and homelessness.

The HRSN Housing Stability Manager will collaborate with United Way of the Columbia-Willamette s team that provides tenancy services, housing and utility assistance through the Health-Related Social Needs program, a collaboration between Care Oregon, Health Share and OHA (Oregon Health Authority).

The incumbent will be expected to possess broad knowledge of housing stability and homeless services, with experience serving low-income, marginalized, multi-cultural populations. The HRSN program provides housing stability resources, tenancy services and advocacy, including rent assistance, eviction prevention, utility assistance, housing navigation, and case management services to OHP members experiencing life transitions that may impact health and well-being. The role requires excellent communication skills with the ability to deliver trauma-informed, person-centered care while applying Housing First modalities.

The individual will collaborate with a range of stakeholders, culturally specific community-based organizations, Medicaid service providers, and community partners to support Medicaid Waiver 11:15 and OHP members. The candidate should be experienced with managing multi-data platforms for case management and service delivery (e.g., HMIS, MMIS, and closed-looped referral systems). The role will execute activities related to assigned tasks and projects to ensure reliable and efficient achievement of program goals and outcomes.

The individual should be highly organized, productive, and possess strong time management skills while managing multiple responsibilities. They must make informed, timely, and effective decisions, be efficient, reliable, trustworthy with a high level of integrity, self-motivated, and self-directed. The candidate must be able to work in a fast-paced environment, be highly responsive, and work both independently and within a team. Providing exceptional customer service is critical to success, reflecting values of collaboration and trauma-informed service delivery.

Some evening and weekend hours may be required for outreach and engagement events.

• Ensure that all services provided are conducted in a timely manner and delivered using trauma-informed, person-centered care in accordance with the scope of the program.
• Measure project performance using appropriate tools and techniques.
• Manage relationships with internal and external stakeholders, landlords/property management companies.
• Maintain comprehensive project documentation and a closed-loop referral tracking system.
• Act as the point of contact between multiple partner HRSN service providers and participate in strong collaboration with program members.
• Responsible for managing a caseload of referrals, provide tenancy service support, potential housing navigation and other services to ensure the improvement of housing stability.
• Track all service deliveries such as rent assistance, eviction prevention services, utility assistance, moving assistance, and other housing-related services provided in data tracking mechanisms.
• Responsible for confirming program eligibility, allowable services, and calculation of benefits and assistance for each member.
• Assist in the management of member referrals. Provide follow-up to telephone and email member inquiries.
• Adhere to and remain in compliance with all program guidelines and requirements related to service delivery.

• Responsible for timely input of program data into all data platforms used, and internal tracking system.
• Assist HRSN Coordinator with tracking payments, and provide follow up related to member, landlord/property managers, and external partner needs.
• Participate in the disaggregation of data utilized to identify service gaps and program improvement recommendations.

• Convene with HRSN program stakeholders, internal and external partners to meet program outcomes.
• Participate in…