HRSN Stability Manager

United Way Equity Definition

We recognize that structural racism and other forms of oppression have contributed to persistent disparities in our region. We must focus our work on the most marginalized groups, and we know that centering race and ethnicity is critical to ending the historical and social inequities that continue to exist in our region.

Starting Salary: $55,425, $72,050

Reports to:

Director of Housing Stability
Status:
Full-time, Exempt

The HRSN Housing Stability Manager position is a full-time position reporting to the Senior Housing Stability Director and Senior Housing Manager and will work closely with the full HRSN Housing Stability team. UWCW’s Housing Department is highly committed to supporting efforts to improve housing stability in our region by mobilizing resources that create equitable access to safe, stable and affordable housing opportunities that help build resilient communities for marginalized communities, and families that experience the highest risk of housing instability and homelessness.

The HRSN Housing Stability Manager will work collaboratively with United Way of the Columbia-Willamette's team that provides tenancy services, housing and utility assistance through the Health-Related Social Needs program which is a collaboration between Care Oregon, Health Share and OHA (Oregon Health Authority).

The incumbent in this role will possess a broad knowledge of housing stability and homeless services, having worked with low income, marginalized multi-cultural populations. The HRSN program will provide housing stability resources, tenancy services and advocacy that include rent assistance, eviction prevention, utility assistance, housing navigation, and case management services to OHP members experiencing life transitions that may impact their health and well‑being.

Must possess excellent communication skills with the ability to deliver trauma‑informed and person‑centered care while also practicing and applying Housing First modalities. This individual will collaborate with stakeholders, culturally specific community‑based organizations, Medicaid service providers, and community partners to execute the Medicaid Waiver 11:15 and members of OHP. Must be experienced with managing multi‑data platforms for case management and service delivery like HMIS, MMIS, and closed‑loop referral systems.

The candidate must be highly organized, productive, and possess strong time‑management skills while managing multiple responsibilities. Must be skilled at making informed, timely, and effective decisions, is efficient, reliable, trustworthy with a high level of integrity, self‑motivated, and self‑directed. The candidate must be experienced at working in a fast‑paced environment and needs to be highly responsive while managing multiple responsibilities.

Must be able to work independently within a team environment. Providing exceptional customer service is critical to success in this position, helping to create and reflect the values of collaboration and trauma‑informed service delivery. Some evening and weekend hours might be required from time to time to participate in outreach and engagement events.

• Manage HRSN Program Service Delivery (60%)
  • Ensure services are delivered timely using trauma‑informed, person‑centered care in accordance with the scope of the program.
• Measure project performance using appropriate tools and techniques.
• Manage relationships with internal and external stakeholders, landlords/property management companies.
• Maintain comprehensive project documentation and closed‑loop referral tracking system.
• Act as the point of contact between multiple partner HRSN service providers and participate in strong collaboration with program members.
• Responsible for managing a caseload of referrals, provide tenancy service support, potential housing navigation and other services to ensure the improvement of housing stability.
• Track all service deliveries such as rent assistance, eviction prevention services, utility assistance, moving assistance, and other housing related services provided in data tracking mechanisms.
• Responsible for…