Case Manager - Shelter Plus Care

About the Role

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. The organization hires skilled and passionate individuals to meet its mission to end homelessness through outcome‑based strategies that support personal and community transformation.

The Housing Case Manager helps chronically homeless adults access and keep stable housing. This role is part of a team providing housing support, case management, and advocacy for clients in the CCC Shelter Plus Care program. Work includes helping clients find housing, navigating applications, building relationships with landlords, and connecting clients with resources to maintain housing stability. The position provides direct behavioral and housing support to eligible participants of the CCC Shelter Plus Care program.

Location: Golden West (707 NW Everett St. Portland, OR 97209)

Schedule: Monday - Friday, 8:00am - 5:00pm

Compensation: $23.69/hr

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Non‑profit Organizations

• Must be registered with MHACBO to meet, at minimum, QMHA‑R requirements.
• Bachelor’s degree in behavioral sciences field or a combination of at least three years of work, education, training or experience in healthcare, chemical dependency, mental health treatment, or social services.
• Must possess a current driver’s license, access to a vehicle, qualify as an Acceptable Driver as designated in Central City Concern’s Fleet Safety policy, pass an initial driver’s training within 60 days of approval, and maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
• Must meet CCC privileging requirements as required by FTCA.
• Must have current CPR certification prior to start date.
• Must pass a pre‑employment drug screen, TB test, and background check, including clearance by the DHS Background Check Unit.
• Bi‑lingual in Spanish preferred.
• Must have the ability to complete forms thoroughly, accurately, and with legible handwriting.
• Must have a high tolerance for ambiguity and change.
• Ability to adhere to Central City Concern’s drug‑free workplace, which encourages a safe, healthy and productive work environment and strictly complies with the Drug Free Workplace Act of 1988. Employees shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and to climb stairs several times a day.
• Must be able to occasionally lift items of approximately 25 pounds.
• Will be required to carry an agency cell phone for work use; the phone will be provided by Central City Concern.
• Must adhere to agency’s non‑discrimination policies.
• Ability to effectively interact with co‑workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life‑styles and sexual orientations and treat individuals with respect and dignity.

• Conduct regular community outreach, including street outreach, to identify and locate eligible participants.
• Participate in regular team meetings and huddles.
• Schedule eligible clients for housing assessments, including MSST, and connect them to appropriate medical and behavioral health programs.
• Determine housing eligibility and coordinate placement in emergency shelter or transitional housing, or identify alternative housing options based on client needs and preferences.
• Enter and maintain accurate client data in HMIS.
• Coordinate with emergency shelter or transitional housing team members to support client placements and progress.
• Support clients in maintaining temporary placements through behavioral interventions, advocacy, and participation in care conferences.
• Engage regularly with clients to build housing readiness and independent living skills.
• Assist clients in achieving housing readiness, resolving legal issues, and gathering required documentation.
• Present housing…