Shop Technician

Overview

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. Raymond West is looking for an entry level Shop Technician to join the Service Department. The Shop Technician performs proficient repairs and service on customer equipment and maintains good communication with customers, peers, and management. The role includes representing and selling the company and maintaining profitability with direct labor billing.

Raymond West provides end-to-end warehouse solutions and offers lift trucks, racking, conveyor, dock and door, rentals, parts, and service. We aim to keep customers’ businesses running smoothly.

• Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.
• Repair all types of equipment that the company sells and services.
• Update training and skills on a continuing basis.
• Train other employees as needed.
• Maintain a profitable billing level.
• Follow all Shop Service Department procedures.
• Complete all paperwork transactions in a timely, neat, accurate, and orderly fashion.
• Communicate all options to the Shop Supervisor before proceeding with work.
• Complete jobs within quoted time limits when applicable.
• Have the necessary tools to perform repair and scheduled service work.
• Maintain a clean and orderly work area.
• Represent the entire company at all times.
• Pass Raymond Certification and re-certification if applicable.
• Maintain an acceptable driving record as established by the company’s insurance company, if applicable.
• Report all accidents whether self or customer.
• Account for 100% of available time during working hours.
• Willing to work overtime when necessary.
• Follow all procedures in the company’s Employee Handbook and safety procedures.
• Be willing to work out of town, as necessary.
• Perform other specific duties and projects as assigned by the Shop Service Foreman or Managers.

• Excellent written and verbal communication skills
• Excellent organizational time management skills
• Proficient in Microsoft Office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to maintain effective working relationships with employees, co-workers, and managers in other departments
• Willing to work off-hours as needed and to assume more responsibility as required
• Able to exhibit professional behavior and follow Shop Service Department mandates
• Self-starter and able to deal with customers face-to-face as needed
• Able to work with other departments and maintain relationships with technicians and coworkers
• Possess good organizational skills and pass all required certificates
• Sound knowledge of basic DC and AC electricity, SCR, transistor, microprocessor, engine types, and hydraulic systems
• Able to organize efficiently and maintain a clean, professional appearance
• Willing to learn quickly and perform accurately with flexibility
• Motivated to continuous self-development and training

• High school diploma, GED or equivalent required
• 2 years breakdown experience or comparable service experience; or equivalent education/experience preferred
• Shop Technicians may have to drive a company vehicle around the shop and must be able to be insured by Raymond West

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position is non-sedentary
• Vision requirements: close, distance, color, peripheral, depth perception, and ability to adjust focus
• Exposure to moving mechanical parts; may go onto job sites with construction underway
• Regularly able to lift and/or move up to 50 pounds
• Physical actions include handling, reaching, climbing, balancing, stooping, kneeling, crouching, and crawling
• Exposed to outside weather conditions, potential electrical shock, fumes, extreme temperatures, and noise

• The hourly range is $21.40 -…