Security Badging Coordinator

The Port of Portland is hiring a Security Badging Coordinator
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We are seeking a highly organized individual who would be responsible for authorizing, fingerprinting, issuing and accounting for PDX Security Badges to workers following federally mandated regulations and directives, including 49 CFR 1542, PDX Airport Security Program and the Port of Portland statutes and Rules. This role would provide security badging information to new applicants and existing badge holders over the phone, by email and in person.

From the hiring manager: “If you thrive in a fast-paced, people-centered environment, this role offers something special. You'll be the face of our office, interacting with a wide range of individuals while ensuring critical processes are handled accurately and efficiently. Our team works closely together, supports one another, and takes pride in the essential role we play in keeping airport operations moving.

If you're dependable, detail-oriented, and energized by meaningful, people focused work, this is the opportunity for you.”

After training, we offer a flexible hybrid schedule to support both work-life balance and team collaboration.

• Receive, capture, process, and evaluate new and renewal airport security badge applicant information and identity documents utilizing a specialized Identity Management System (IDMS) program.
• Print and issue airport security badges after ensuring the applicant has met all federally mandated airport badging requirements under Title 49 CFR 1542, Transportation Security Administration (TSA) security directives and badging requirements in the PDX Airport Security Program (ASP).
• Assist new and existing security badge customers in person, by phone, and by email.
• Schedule fingerprint and training appointments for new and renewal applicants.
• Administer security, airfield driving, authorized signatory and airfield construction training via an interactive computer-based training program.
• Review and audit badge applications to ensure compliance with all regulations.
• Maintain a general knowledge of all security rules and regulations and provide guidance to badge holders.
• Troubleshoot and resolve badge holder inquiries and problems, such as access issues and dead cards.
• Troubleshoot and resolve equipment and software interface issues and collaborate with IT to resolve.
• Process requests for issuing metal keys, replacement (lost) badges, legal name changes, and custom seals approved by the Custom & Border Protection (CBP).
• Validate parking for all new applicants.
• Complete additional assigned responsibilities which may include conducting software training classes for Authorized Signatories, adding and updating employer badging data in the IDMS software, and new company set up.
• Act as the primary contact for stakeholders and conduct outreach to Authorized Signatories, communicate with internal stakeholders, etc.

• 1+ year(s) of experience in an office environment, use of word processing and spreadsheet applications.
  • (Preferred) Experience in an aviation security environment.

• (Preferred) 2 years post-secondary education and/or training.

• (Required) Ability to obtain and maintain PDX security badge.
• (Preferred) ACE Trusted Agent.

• Intermediate - Customer service protocols.
• Intermediate - Provide a high level of customer service to a diverse employee group and the general public, including some with disabilities or limited English skills.
• Intermediate - Learn to recognize and identify work eligibility documents including fraudulent documents.
• Intermediate - Professional email and telephone etiquette.
• Intermediate - Safeguard confidential and sensitive security information.
• Intermediate - Manage multiple tasks and complete individual projects despite frequent interruptions.