Field Operations Specialist

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

The Field Operations Specialist will work closely with Regional Sales Managers and Division Sales and Operations Managers to provide operational support to franchisees in four main areas:

• New stores and transitions
• Operational components of the tire initiative
• Same Store Sales Growth
• Training

Provide support for new store openings and/or transitions in the following manner:

• Assist in the facilitation of all Integration Calls
• Complete a Service Readiness survey 30 days before a shop sale
• Introduce, ensure completion, and debrief the MOT In-Store Training Workbook with the franchisee
• Provide support upon store opening or transition
• Utilize a Sales Tracking Tool to monitor store performance for the first 12 weeks
• Provide training to locations
• Drive Brand NOW standards compliance

• Inventory management such as Stock Levels, Stock Refreshes, Re-order Points & Discontinued Products
• Education on tire sale processes and products, such as 5 Steps to a Tire Sale, warranty adjustments, Merchandising, and tire product lines.
• Training on technology such as the Tire Price File, Tire Quoting via RO Writer, Midas Tire Center,  website, secondary supplier programs, and DOT registrations

• Identifying stores with the greatest potential based on the use of the Golden Funnel concept and evaluation of dealer engagement
• Diagnosing operational performance gaps via the use of ticket reviews, the Marchex program, process observation, and POS reporting
• Developing action plans with dealers using the SMART Method
• Following up on action plan execution based on the action plan timelines

• 5+ years’ experience in the management of retail tire and automotive service business or working with automotive franchisees.
• Sales background in the automotive industry. Franchise experience in automotive and/or other retail industries.
• Experience in total car care (maintenance, repairs, tires, and tire services) at the shop level, ASE certification is a plus.
• Excellent selling, sales training, and presentation skills
• Ability to challenge, motivate, influence, and communicate effectively.
• Results-focused and orientated
• Bachelor’s degree in business administration preferred
• FOS will be required to reside in proximity to the majority of assigned stores/owners
• Available to be utilized outside assigned regions for integration and in-store training as needed
• Must be a road warrior! Up to 85% travel, including occasional nights and weekends, and multi-state travel to support franchisee special events in multiple states.