Inside Sales Representative

Overview

Keystone Automotive Operations is the leading distributor of specialty automotive and RV aftermarket parts and accessories. With more than 2,000 employees, we reflect our culture by living our values of Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, and Fun. Our goal is delivering the products that people need when they need them.

Keystone Automotive Operations, Inc. is currently looking to hire an Inside Sales Representative for our Portland, OR location. Our Inside Sales Reps provide a world-class customer experience through outstanding customer service skills and knowledge of our business systems.

• Outbound phone sales calls to an established customer base promoting sales of new and existing products and services.
• Daily maintenance of CRM database to ensure all customer/account information is accurate and current.
• Analysis of individual customer base to determine causes for customer growth and/or decline.
• Continuously augmenting your product and industry knowledge through company and supplier training and self-directed learning.
• Occasional placement of customer orders.
• Initial point of contact for all customer service-related issues/concerns.
• Build long-lasting business relationships with customer base.
• Maintain daily phone metric standards established by management team.
• Initiates and supports the continual improvement of LKQ and Keystone Automotive Operations, Inc. quality improvement system.

• High School Diploma or GED equivalent is required.
• Strong time management and organizational skills.
• Strong verbal and written communication skills. Ability to communicate in a concise manner with internal and external customers.
• Microsoft Office background and experience highly desirable.
• Must be able to thrive in a group/team environment.
• Able to travel, up to 10%, for customer visits or trade shows.

• Some college coursework/degree preferred.
• Prior sales or account management experience.
• General automotive knowledge and/or experience.
• Experience in training / educating people (e.g., teaching your customer how to use online/system features).

For more information about Keystone Automotive Operations, Inc. and our available opportunities, please visit