Part Time Floor Leader - NW 23rd

Overview

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening/closing the store, analyzing sales results, and leading training sessions. You’ll work with fellow leaders to ensure the store operates with excellence, delivers an exceptional customer experience, maintains a motivated staff, and achieves operational success.

Your day-to-day will be on the shop floor, where you’ll lead and inspire a team of sales associates to achieve and surpass goals. By fostering a culture of passion and positivity, you’ll help create a productive, enjoyable work environment that results in happy customers and happy employees. The Floor Leader role is about making the world a better place one soap at a time.

• Driving Sales: Utilize the Store Force dashboard results to provide coaching and feedback to the sales team, adjust shop floor structure to meet and exceed sales goals, own your results, and grow the contribution of your segments to store sales. Celebrate sales achievements with your team.
• Customer
  
  Experience:
  
  Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. Foster excellence in customer service to drive sales and build a loyal customer base.
• Building the Brand: Educate customers on Lush brand values and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and initiatives.
• Product Passion: Increase product knowledge through continual learning and consistently make informed product recommendations.

• Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Lead by example, seek feedback, and pursue opportunities to improve skills and abilities.
• Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication, listen to team members’ perspectives on DEIB, foster belonging, promote teamwork, and recognize each employee’s contributions.

• Cash Handling and Store Opening/Closing: Manage cash handling, transactions, opening/closing procedures, reconcile cash drawers, prepare deposits, and secure the store. As required at your location, take deposits to the bank.
• Time and Attendance: Promote punctuality, monitor breaks, review daily communications and task lists to keep the team informed and prepared.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Train the team on inventory best practices and use Visual Merchandising guidelines to adjust displays based on sales and improve the customer experience.
• Policies and Procedures: Support the management team to ensure compliance with opening/closing procedures, product integrity, respectful workplace, and health and safety standards.

Required:

• Minimum 1 year of experience in:
• Customer service and sales
• Cash handling and opening/closing procedures
• Supervisory experience involving coaching, feedback, and training
• Problem-solving in day-to-day customer service operations
• A fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Portland NW 23rd Ave Pay

$19.80 USD

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Lush Handmade Cosmetics is an equal opportunity employer. For government reporting purposes, we ask candidates to respond to the voluntary self-identification survey. Completion is entirely voluntary and will not affect hiring decisions. Any information provided will be kept confidential. If you have questions about the form or the process, please contact us.

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