Mechanical Parts Counter Sales - Tonkin Parts Center
Listed on 2026-01-12
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Mechanical Parts Counter Sales - Tonkin Parts Center
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Base Pay Range$50,000.00/yr - $/yr
AboutThe Role
We’re seeking a motivated, customer-focused professional to handle inbound sales calls, assist with parts lookups, and build long-term relationships with our shop customers. You’ll be part of a team that values accuracy, urgency, and exceptional customer service.
Why Join Us?- Competitive pay with room for growth
- Work with a knowledgeable and supportive team
- Modern facility with a huge inventory and strong supplier relationships
- Be part of a respected, long-established organization in the Pacific Northwest
- Have the opportunity to learn 15+ manufacturers parts systems
- Learn to use electronic parts ordering software like Repair Link, CCC, OPS Trax, OEC-Collision Link, and Parts Trader
- Assist wholesale customers with friendly, professional, and efficient service to help them select the required parts or accessories.
- Locate or order parts as needed, ensuring timely fulfillment of customer orders.
- Prepare and process invoices for parts to be delivered to wholesale customers.
- Collaborate with the Parts Department to ensure timely delivery of orders and manage inventory levels.
- Process special order parts requests and follow up on back-ordered items.
- Develop and maintain strong relationships with existing wholesale customers to foster loyalty and repeat business.
- Develop a deep understanding of automotive parts and their applications, staying updated with the latest industry trends and product developments.
- Provide technical assistance and guidance to customers in selecting the right parts, identifying upselling opportunities to increase revenue.
Pay:
Up to a 6-month training wage of $3,800.00 to $4,200.00 (DOE) per month while you learn! Then you will move to a Base Salary + Commission pay plan that has an opportunity for double or more.
- Monday - Friday, specific hours depending on the route
- Day shifts with varied schedule options
- Free Tri Met Hop Passes
- Employer-subsidized medical and dental insurance with comprehensive coverage options
- Company-paid life insurance, Employee Assistance Plan, and text-based telehealth
- A variety of voluntary benefit options, including short- and long-term disability, critical illness, accident, pet, as well as additional life insurance for you and your family
- 401(k) with company match
- Generous paid time off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
- Prior experience in auto parts retail or similar settings is preferred
- Strong customer service skills: verbal and written communication abilities to assist customers effectively
- Organizational skills: ability to manage multiple tasks and maintain an organized workspace
- Technical proficiency: familiarity with Microsoft Outlook and inventory management software
- Attention to detail: accuracy in processing orders
- Team collaboration: ability to work effectively as part of a team
- Mentally challenging: this job will challenge your skills and give you an opportunity to grow professionally
- High school diploma or equivalent; further certifications are advantageous
- Adaptability and willingness to learn
Corporate hiring requirements:
Must be 18 years or older & have a clean driving record with a valid driver’s license, able to pass a criminal background check.
If you’re looking for a role that offers variety, flexibility, and a supportive team environment, we’d love to hear from you!
Seniority LevelEntry level
Employment TypeFull-time
Job FunctionManagement and Manufacturing
IndustryRetail
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