Part Time Retail Associate

Part Time Retail Associate – Snow Peak USA, Inc.

Join the Snow Peak Team

We’re looking for an outdoor enthusiast who is passionate, creative, and values teamwork. If you thrive on connection, communication, and the joy of craft, this role could be a great fit.

• Share a passion for the outdoors and recognize its role in enriching people’s lives.
• Express curiosity and creativity by taking initiative and being resourceful.
• Understand your effect – how your contributions shape the team, the customer experience, and the Snow Peak community.
• Make a memorable impact by being approachable, respectful, responsible, and joyful.
• Value all people for their skills, experience, and unique perspectives.

As a Retail Associate, you provide our customers with a unique, customer‑first shopping experience. You act as a brand ambassador, generating sales by proactively engaging and connecting with our customers.

• FLSA:
  Nonexempt
• Status:
  Part Time
• Compensation: $18‑$21 DOE
• Reports To:
  
  Store Manager
• Schedule:
  
  20‑25 hr, Holiday and weekend availability

• Retail Sales:
  Create an elevated, upbeat, welcoming experience for customers.
• Drive and increase sales by connecting with customers, asking open‑ended questions to assess needs, and making relevant merchandise suggestions.
• Speak with knowledge and confidence about materials, styles, fit, fabrics, price, and trends in the outdoor and fashion industry.
• Strengthen our brand presence by encouraging customers to engage with social networking sites and email lists.
• Educate customers on brand history, products, offers, promotions, and events.
• Process customer transactions efficiently with excellent point‑of‑sale/cash‑handling accuracy.
• Answer questions via phone or email, including promptly notifying customers of restocked items and managing special orders.
• Support day‑to‑day operations: maintain cleanliness and organization of the sales floor, fitting rooms, window displays, cash‑wrap areas, and back‑of‑house.
• Execute operational processes effectively and efficiently, including shipment processing, back‑stock replenishment, inventory counts, and loss prevention.
• Communicate with internal teams and upper management, relaying special order requests, customer concerns, product issues, or sales/event opportunities to the proper team member.
• Ensure health, safety, and security rules are followed.
• Perform other related duties and projects as assigned.

• High School Degree

• Previous experience in retail with cash handling.

• Excellent customer service.
• Excellent verbal and written communication skills.
• Ability to learn new computer programs and software.

• Reliable and professional.
• Friendly and engaging.
• Communicate effectively with all types of customers and employees.

• Prolonged periods standing.
• Must be able to lift 50 pounds at times.

Paid time off for qualifying sick leave; eligibility for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third‑party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.

Full‑time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long‑term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave.

All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age. Snow Peak USA is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don’t necessarily meet every box in the job description.