Part Time Floor Leader - NW 23rd Ave Portland

Overview

Part Time Floor Leader - NW 23rd Ave Portland at Lush Fresh Handmade Cosmetics North America. As a Floor Leader, you ll play a vital role in supporting the Store Management Team across all areas of the business, including driving sales, opening/closing the store, analyzing sales results, and leading training sessions. You ll work with fellow leaders to ensure an exceptional customer experience, a happy and motivated staff, and operational excellence.

Your day-to-day will be spent on the shop floor, leading and inspiring a team of sales associates to achieve and surpass goals, fostering a culture of passion and positivity to create a productive and enjoyable work environment.

• Driving Sales: Use Store Force dashboard results to coach the sales team, adjust shop floor structure to meet/exceed sales goals, own your results, grow your store s sales, and celebrate achievements with the team.
• Customer
  
  Experience:
  
  Deliver a world-class customer experience on the shop floor, including product demonstrations; listen to consultations, collaborate with your team, and strive to exceed daily sales goals.
• Building the Brand: Educate customers on Lush brand values and our positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging; engage with the community through store events and traffic-driving initiatives.
• Product Passion: Deepen product knowledge and make informed recommendations for customer needs.

• Development: Train and coach Sales Ambassadors and peers on sales techniques and product knowledge to improve performance, support team growth, and increase sales; lead by example and seek feedback and opportunities to improve.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication, listen to team perspectives on DEIB, foster belonging, promote collaboration, and recognize each employee s contributions.

• Cash Handling and Store Opening/Closing: Manage cash handling, customer transactions, opening/closing registers, reconciling cash drawers, preparing deposits, and securing the store daily.
• Time and Attendance: Model attendance and punctuality, monitor breaks, review daily communications to keep the team informed and prepared for shifts.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Train the team on inventory practices and fresh standards; use Visual Merchandising guidelines to adjust product displays based on sales.
• Policies and Procedures: Support management in keeping the store compliant with opening/closing, product integrity, respectful workplace, and health and safety standards.

Required:

• Minimum 1 year of experience in:
  • Customer service and sales
  • Cash handling and opening/closing procedures
  • Supervisory experience involving coaching, feedback, and training
  • Problem-solving in day-to-day customer service
  • Working in a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Location and Compensation: Portland NW 23rd Ave;
Pay: $19.80 USD

Weekly: 20-29 hours

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