Retail Operations Supervisor

Retail Operations Supervisor

Apply to join Pet Smart as a Retail Operations Supervisor. You will drive operational excellence, ensuring our stores operate smoothly and our customers have a positive experience with pets and pet care.

At Pet Smart, anything for pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy for the Retail Operations Supervisor role.

• Paid weekly
• Health & Wellness benefits
• 401(k) plan with company match
• Paid time off for full‑time associates
• Associate discounts
• Tuition assistance
• Career pathing
• Development opportunities

The Retail Operations Supervisor shares responsibility to drive operational excellence while upholding Pet Smart’s vision, mission, values, and strategy. The role manages merchandising and inventory, pet care operations, opening/closing store, overseeing associates, and maintaining a safe, organized environment.

• Support and guide sales associates in merchandise handling, product knowledge, and presentation standards.
• Facilitate associate experience and support development through training, onboarding, mentoring, and coaching.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognize and celebrate associates driving overall engagement.

• Execute merchandise strategies to optimize sales, including receiving, product placement, seasonal displays, and promotional setups.
• Manage inventory levels, conduct audits, and analyze sales trends for stock replenishment and markdowns.
• Operate point‑of‑sale systems and handle cash transactions with accuracy and compliance.
• Maintain store standards and ensure compliance with policies and procedures.
• Share responsibility for store opening and closing procedures.
• Complete monthly live cycle counts and address discrepancies.
• Handle pet care maintenance, feeding, and other responsibilities for new, sick, or injured pets.
• Ensure pet parents have a positive experience with online orders, including pick‑up or ship‑from‑store.
• Transport seriously sick or injured pets to the vet as needed.

• 2+ years of retail supervisory experience in a customer‑focused environment.
• Full‑time availability with flexibility for evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

• Provide guidance and support for associate development (no direct reports).
• Give performance feedback to direct supervisor.
• Act as the leader when other leaders are not in the store.

• Stand, walk, climb ladders, handle, feel, hold, write, and use hands regularly.
• Frequent lifting up to 50 pounds, occasionally more than 100 pounds.
• Potential exposure to moving mechanical parts, wet environment, pet hair, and moderate to high noise levels.
• Frequent handling of live animals.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Join us to create meaningful moments every day — from helping a customer choose their first fish to celebrating a pet’s birthday and seeing the smiles of pet parents. At Pet Smart, we cherish diversity and the unique perspectives of our 50,000 associates united by a passion for pets.

Pet Smart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This position is paid on a per‑hour basis, and Pet Smart will not pay less than the local minimum wage. Exact pay will be based on relevant experience level, training, skills or knowledge, and store location.

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law). For applicants in our Waterloo, San Francisco, or Los Angeles locations, pursuant to the Waterloo and San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records in a manner consistent with the law.