Service​/Floor Manager

AFURI Izakaya is looking for a guest focused salaried manager to join the team of our Buckman Neighborhood restaurant. Applicants should have 3+ years of management experience in a full service restaurant, with experience in a Japanese restaurant preferred. Applicants should also have experience in all FOH positions including serving, bartending, host, expo and support as well as their OLCC and Food Handlers certifications.

SUMMARY The Service/Floor Manager is an integral part of the Hospitality Team. Responsible for service standards, training staff, product knowledge, and neighborhood. This position is responsible for providing support, training, and fostering a positive learning environment for the Front of House employees. This position reports to the FOH Manager.
* This is a salaried Full-time position that requires working evenings, weekends and holidays when needed based on business demand.

* ESSENTIAL DUTIES AND RESPONSIBILITIES:

* FOH Operations, managing day to day store operations
* Responsible for producing and updating training guides for supports positions and beverage departments
* Establish and maintain operational checklists for support positions and bar staff (opening, closing, deep cleaning)
* Listens to FOH and BOH staff feedback and enacts changes when necessary to maximize efficiency
* Small wares Inventory, Ordering and Updating
* Training and Guest Experience are the main responsibilities of this role
* Works with the COO on beverage creation, menu content and guidelines for local and franchise beverage programs
* Helps to maintain accurate and up to date beverage pars and order guides
* Assists FOH Manager with scheduling, payroll and back-office operations
* Some travel may be requested to assist with Franchise openings
* Responsible for service standards, training staff, product knowledge, and creating a positive learning environment for employees while achieving labor budget and forecasted sales goals.
* Ensures service standards are educated and maintained for all FOH staff. Supports the staff by mentoring improvements and personal growth.
* Focuses on guest satisfaction and prioritizes addressing/resolving any issues guests may have.
* Ensures that high standards of sanitation, cleanliness and safety are maintained throughout the entire restaurant areas at all times.
* Offers feedback to BOH on food presentation, food quality, portioning, and communicates all guest feedback about food to BOH management.
* Responsible for closing the restaurant: ensuring all doors are locked, alarms are set, and that the FOH completed their side work to standards set in place.
* Prepares necessary data for applicable parts of the budget; daily labor updates, labor forecasting, sales reports to help assure that financial goals are met.
* Attends management meetings
* Assists and coaches staff during service to ensure guest satisfaction, maximum efficiency and daily improvements.
* Evaluates drink and food products to assure that quality standards are consistently attained.
* Provides training and professional development opportunities for FOH staff.

OTHER

SKILLS AND ABILITIES

* Ability to interact positively with supervisor, management, coworkers, members, and the public to promote a team effort and maintain a positive and professional approach.
* Ability to produce a high volume of work in a timely manner, which is accurate, complete, and of high quality.

Benefits:

Company Paid Medical, Dental and Vision Insurance Shift Meals
401K available

PTO & Vacation Time
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