Sr. Community Manager - Admiral​/Bronaugh

Overview

A healthy community begins CH provides quality affordable housing, and opportunities for individuals, families, and communities to thrive.

Title: Senior Community Manager

Department: Property Management

Location(s): Admiral, Bronaugh Apartments

FLSA Status: Exempt

Reports to: Portfolio Manager

Flex Status: On site 32 hrs. – Flexible 8 hrs.

Effective: September 2016

REACH is an equal opportunity employer that strives to create a diverse workforce and an inclusive culture.

Statement: REACH believes that each employee makes a significant contribution to our success. This job description outlines primary duties, qualifications, and scope, but does not limit the employee or organization to the work identified.

All REACH staff share a commitment to anti-racism and to eliminating racism by actively changing oppressive systems, structures, policies, and attitudes to reduce harm for communities of color.

REACH offers a generous Benefits Package (full-time employees) including:

• 401k
• Medical, HSA, FSA
• Dental
• Life, AD&D
• Supplemental & More

REACH owned and managed projects generally fall under three basic programs: REACH Conventional Housing, LIHTC (Tax Credit Affordable Housing) and HUD Program Housing. All Community Manager positions include the duties and responsibilities outlined in the REACH Conventional Housing. Additional qualifications are required for managing LIHTC and HUD projects.

This job description lists separately all three housing program qualifications. The boxes checked below indicate which program(s), job functions and responsibilities this position entails:

• REACH Conventional Housing (this applies to all programs)
• LIHTC (Tax Credit Affordable Housing)
• HUD Program Housing

• Manages and directs activities and services in support of physical and financial operations of the property(ies).
• Directly responsible for ensuring lease up schedule(s) are met, when applicable. Assists and adheres to organization’s policies and procedures for marketing activities to rent vacant units in a timely manner.
• Maintains and monitors project waitlist per established guidelines.
• Directly responsible for tenant selection and adheres to appropriate tenant selection policies and organization’s applicant screening policies.
• Coordinates resident move-in activities including collecting deposits, completing paperwork and new resident orientation, per organizations policies.
• Collects and monitors monthly rents (resident and assistance payments as applicable). Takes appropriate precautions to safeguard all monies received. Posts rents to resident accounts promptly and accurately. Prepares deposit and delivers collected funds to REACH Central office per established schedule.
• Maintains tenant relations, including responding to tenant requests and complaints and takes appropriate action.
• Makes appropriate referrals to Resident Services; cooperates with Resident Services activities.
• Interacts with various social service agencies as needed and with the Home Forward staff, when applicable.
• Assists and coordinates unit turnover preparation, repair and maintenance with Facilities Management.
• Processes resident move-out activities, per established guidelines.
• Responsible for lease enforcement including but not limited to accurate and timely preparation and service of lease violation notices; initiates and processes court actions and attends court proceedings to facilitate evictions, if necessary.
• Manages maintenance and janitorial activities to building interior, exterior and grounds and collaborates with the Maintenance and Facilities Manager as needed.
• Cooperates with Facilities Manager when complex repair and maintenance projects are necessary. Conducts annual inspections with the Maintenance Technician.
• Monitors building for safety, security, cleanliness and general good condition.
• Responds to emergency situations and takes appropriate action.
• Ensures compliance with applicable laws, rules and regulations.
• Maintains appropriate paperwork, files and records. Completes and submits reports, forms and other paperwork as required.
• Prepares the annual building budget.
• Maintains work area in…