Arrival Case Manager

Overview

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more o.org.

POSITION: New Arrival Case Manager

JOB CLASS/GRADE: Specialist 1 / Grade 8

WAGE: Starting at $48,600 per year based on experience

FLSA; EEO; WC: Non-Exempt;
Professional; 8864

LOCATIONS: IRCO Main Office, 10301 NE Glisan St Portland OR 97220, or other IRCO Office, Hybrid schedule

FTE; FT/PT; STATUS: 1.0 FTE;
Full-Time with Benefits;
Regular

(Limited duration position through September 30, 2026. Contract continuation variable.)

NUMBER OF POSITIONS: (3)

APPLY AT: (Use the "Apply for this Job" box below)..org

STATUS: Full-Time with Benefits

PROGRAM(S): New Arrivals

SECTOR: Community Health and Wellness Services

Education & Experience

• Fluency in English and a 2nd language commonly spoken by immigrants and refugees required. (Dari, Pashto, Ukrainian, Rohingya preferred)
• Must be able to pass extensive Background Check
• Must possess a valid driver’s license and verification of current auto-insurance and have full use of automobile during work hours

This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

The Community Health and Wellness sector provides services that support the physical, behavioral, and emotional health and wellbeing of individuals and communities. In addition to serving refugee and immigrant communities long established in Oregon, we welcome new arrivals, support them with housing, navigating local resources and connecting with their new communities. Our staff are certified Traditional Health Workers (such as Community Health Workers (CHW), Peer Support Specialists (PSS) and Doulas) who offer direct services such as healthcare and systems navigation, health insurance enrollment, emotional health support and client-directed case management.

We also engage in community outreach and education via community workshops, psycho-education support groups, and by hosting monthly health clinics that provide dental services, health services, and community resource information.

The New Arrival Case Manager position will be responsible for providing essential case management support to new arrival individuals and families so that they can adjust to a new life in the U.S. The Case Manager will provide a listening, supportive presence to IRCO clients, help them navigate community resources, advocate on their behalf with service providers as needed and connect clients with community to support, establish, and maintain self-sufficiency in their own lives.

The Case Manager will engage in outreach and community engagement to ensure communities and clients have knowledge of and access to our programs. Reporting to IRCO’s New Arrival Coordinator, this position will be based in one of IRCO’s offices to provide community specific services.

• Provide pre-planning for new arrivals including connection to housing programs, airport pick up coordination and preparing case files
• Provide welcome service including welcoming at airport, 1st home visit and all initial paperwork and referrals
• Complete intake of clients to screen for eligibility and complete all intake paperwork
• Obtain all required information for eligibility and enter documentation into case files and program reports as required, including releases of information, assessments and eligibility documentation
• Provide a strengths-based approach in service planning and case note documentation
• Maintain impeccable electronic and paper files as required
• Support enrollment in necessary or supportive government programs (e.g. social security, TANF, SNAP, WIC, Medicaid, etc.)
• Support navigation and advocacy with various essential health and social services and resources (e.g., access to food, housing support, accessing primary care provider,…