Field Representative II

Overview

Job Title:

Field Representative II

Location:

Portland, OR 97204 (Onsite)

Schedule:

Monday-Friday, 7:00 AM - 4:00 PM

Pay Rate: $21.00/hour

Ricoh is seeking a Field Representative II - MS Onsite Technical Support to support daily print, mailroom, and production operations at a client site. This role involves operating high-end print and inserter equipment, mail processing, quality control, and general onsite support. The ideal candidate is self-driven, reliable, and a team player who can work efficiently in a fast-paced production environment.

This is a temp-to-hire opportunity with free parking available once working.

• Sort incoming and outgoing mail
• Perform envelope stuffing and operate inserter machines daily
• Operate copiers, printers, bindery, and fulfillment equipment
• Prepare, inspect, assemble, and quality-check print and mail projects
• Meet deadlines while maintaining high-quality, error-free output
• Operate and calibrate office and high-end print equipment
• Clear paper jams, refill toner, replace machine oil, and perform basic maintenance
• Troubleshoot basic hardware and software issues
• Transfer electronic files from the network to print equipment
• Monitor machine performance and report issues using machine codes
• Maintain inventory of supplies and equipment parts
• Deliver excellent customer service to onsite clients
• Support conference rooms, AV services, and convenience copier fleets as needed
• Maintain a clean, organized, and professional work area
• Follow Ricoh Service Excellence performance standards
• Accurately complete required reports and documentation
• Frequent standing and walking; fast-paced movement around machinery
• Regular lifting up to 30 lbs; occasional lifting up to 70 lbs (paper cases)
• Moderate dexterity and hand-eye coordination required
• Office and production environment with normal noise levels

• High school diploma or equivalent
• Minimum 3 years of related experience (5 years preferred)
• Experience in print production, mailroom operations, or technical equipment support
• Good organizational and time-management abilities
• Comfortable working with inserter and print production machines