Operations Manager - Assembly

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for three consecutive years 2023, 2024, and 2025 we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

you’ll oversee all aspects of a department’s operations within our Customer Service Center (CSC). You’ll lead with precision, ensuring that every flight is catered accurately, efficiently, and safely. This role demands a hands‑on leader with a sharp eye for detail, a strong operational mindset, and a passion for mentoring and growing teams.

• Medical, Dental, Vision – Eligible Day 1!
• Employer‑Paid Life Insurance & AD&D – Eligible Day 1!
• Tuition Reimbursement Program
• Vacation, Sick, and Holiday Pay
• 401(k) with Company Match
• Free Meals & Parking
• Membership to American Airlines Credit Union
• Real Opportunities for Advancement

• Strategically plan and manage daily operations including labor hours, schedules, productivity, and safety.
• Lead with a mentorship mindset, fostering growth and development within your team.
• Drive cost control through effective manpower planning and overtime management.
• Ensure compliance with customer specifications, FDA, HACCP, OSHA, USDA, and other regulatory standards.
• Oversee accurate and timely production of food and equipment for flight catering.
• Investigate and resolve customer quality issues with corrective actions.
• Maintain strong relationships with internal and external stakeholders.
• Lead daily operations briefings and cross‑functional collaboration.
• Manage inventory and ensure proper handling of company and customer‑owned merchandise.
• Supervise the sorting, wrapping, and packing of airline dry goods, liquor, and equipment.
• Ensure sanitation standards are met across all production areas.
• Recruit, train, and develop team members in alignment with HR policies.
• Champion continuous improvement through Lean Manufacturing and Global Performance System (GPS) initiatives.
• Monitor and manage departmental budget, initiating corrective actions as needed.

• Bachelor’s degree or equivalent experience preferred.
• 3–5 years of leadership experience in high‑volume production or assembly operations.
• Strong understanding of variable production systems and labor cost drivers.
• Proven ability to lead change and improve processes in a fast‑paced environment.
• Excellent communication, training, and interpersonal skills.
• Proficiency in Microsoft Office and Windows‑based applications.
• Demonstrated success in meeting customer expectations and regulatory compliance.

Mid‑Senior level

Full‑time

Manufacturing, Administrative, and Management

Manufacturing, Industrial Machinery Manufacturing, and Food and Beverage Manufacturing