Vice President, Private Business Division​/Interim Client Marketing Communications Service Area Lead

Overview

About PRR

Established in 1981, PRR is a mission-driven agency dedicated to creating real and lasting change in the world. A certified women-owned business, PRR brings multi-disciplinary expertise in communications and outreach for the environment, healthcare, and transportation industries, prioritizing diversity, equity, and inclusion in all work the agency does. To learn more about PRR,

PRR is approaching its 45th anniversary and continuing to evolve. With new leadership and a brand refresh underway, we’re seeking team members who embrace change, bring operational discipline, and are ready to contribute to the agency’s next phase of growth.

About the role

The Vice President of the Private Business Division/Interim Client Marketing Communications Service Area Lead is a key member of the senior leadership team, responsible for helping secure private business accounts, managing and expanding client relationships, including client experience, retention, and account growth across the Division. You will serve as the strategic advisor, growth driver and trusted liaison between the client and our internal teams.

This role is a builder of relationships, business strategist and operational leader. This position reports to the Chief Client Officer.

Private Business is a new division and important to the agency’s growth and diversification. In partnership with the Head of Growth, this division will help secure work in the private sector.

As the Interim Client Marketing Communications Service Area Lead, you will be responsible for shaping and delivering integrated marketing and communications services and solutions for PRR’s clients across sectors, including transportation, environment, healthcare and private brands.

Key Responsibilities/VP Private Business

• Strategic Client Leadership
  :
  Build a new division, partnering with agency leaders to secure new work to deliver on internal revenue goals. Empower a results-driven client leadership team, with performance standards tied to new business, retention, satisfaction, and growth. Oversee end-to-end delivery of client work, ensuring quality, timeliness, and satisfaction. Resolve escalations with a solution-oriented mindset. Lead the strategic growth of accounts in the Private Business Division, identifying opportunities to expand our footprint and deliver added value.
  
  Use client insights and feedback to inform agency-wide strategy.
• Client Retention & Experience Excellence
  :
  Serve as the senior point of contact for client stakeholders — building trust, ensuring alignment, and representing the voice of the client within the organization. Partner with the Chief Client Officer to oversee the full client lifecycle, from acquisition through renewal, ensuring growth and satisfaction on all Private Business clients. Oversee end-to-end delivery of client work, ensuring quality, timeliness, and satisfaction.
  
  Resolve escalations with a solution-oriented mindset. Use feedback loops and data analysis to proactively reduce churn and improve loyalty.
• Revenue Impact & Account Growth
  :
  Build the portfolio of Private Business work. And eventually drive organic revenue growth through service expansion, upsell, and cross-sell for the portfolio. Work with finance and operations and the Chief Client Officer to establish clear KPIs tied to new business, retention, satisfaction, and profitability, including driving PRR’s target revenue goals and profit margin - increasing company revenue fee by 10% year over year, and achieving and maintaining a minimum net profit of 10% on all projects.
  
  Drive utilization on team to meet and exceed company and team member goals. Collaborate with C-suite leaders to reduce overhead rate for the agency based on set goals. Collaborate with the CGO, BD leaders, CFOO and CEO to ensure account growth aligns with firm-wide goals.
• Data-Informed Decision Making
  :
  Use real-time analytics and client insights to drive decisions and service improvements. Link team performance directly to metrics like Net Promoter Scores, Customer Lifetime Value, and renewal rates.
• Cross-Functional Executive Collaboration
  :
  Partner with CCO, CFOO, CGO, and other leaders…