Manager, Branch

Overview

MI Controls (a Kele Company), a wholesale distributor of Commercial HVAC building automation controls and industrial process controls. By becoming part of the MI Controls/Kele Companies team, you will be part of a prosperous and expanding business segment selling tangible products from world class manufacturers like Honeywell, Johnson Controls and Belimo.

We are currently hiring for the role of Branch Manager
.

The Branch Manager is responsible for the overall operation, performance, and customer experience of a Kele branch location. This role is highly hands-on and combines customer service, technical product support, order fulfillment, inventory control, and staff leadership. The Branch Manager ensures customers receive fast, accurate, and knowledgeable support for Building Automation System (BAS) products while maintaining safe, efficient, and compliant branch operations aligned with company objectives.

and other duties may be assigned.

• Lead by example in delivering exceptional customer service to walk-in and phone-in customers.
• Personally service inbound customer calls and walk-in traffic, including:
• Identifying parts and pricing
• Entering and following up on orders
• Providing product quotes and availability
• Sug gesting additional or alternative products as appropriate
• Provide product, application, and basic technical support related to BAS components and systems.
• Develop and maintain strong working knowledge of Kele catalog products and key vendor offerings.
• Recommend and implement corrective actions to resolve customer concerns and service issues.

• Direct and actively participate in daily branch operations, including:
• Receiving inbound product
• Put-away and stocking
• Pick, pack, and ship of outbound orders
• Processing customer returns and RMAs
• Ensure orders are shipped accurately, completely, and on time.
• Maintain an organized, clean, and safe branch environment.

• Oversee inventory control activities to ensure:
• Accurate physical inventory counts
• Proper stocking locations and labeling
• Adherence to cycle count processes
• Investigate and resolve inventory discrepancies.
• Oversee the physical warehouse facility and equipment; recommend improvements to space utilization, layout, racking, and shelving as needed.
• Safeguard company assets and ensure proper handling of inventory and equipment.

• Lead branch associates to work effectively as a cross-trained team.
• Direct staffing, scheduling, training, and daily work priorities.
• Provide coaching, feedback, and performance input for direct reports.
• Ensure team members follow company policies, procedures, and safety guidelines.
• Foster a positive, customer-focused work environment.

• Coordinate purchasing activities as required to support branch operations.
• Maintain effective working relationships with vendors and internal purchasing teams.
• Analyze, approve, and control branch expenditures to conform to budgetary requirements.

• Develop, implement, and monitor branch operating policies and procedures to ensure effective and efficient operations while supporting company objectives.
• Prepare and submit daily, weekly, monthly, and quarterly operational and inventory-related reports as required.
• Ensure compliance with company policies, operational standards, and safety requirements.

• Directly supervises branch employees.
• Responsible for work direction, training, scheduling, and performance management.

• Undergraduate / Bachelor’s degree or equivalent experience.
• Minimum of five to seven years of related experience in customer service, branch operations, distribution, or technical sales (BAS or related industry preferred).
• Demonstrated experience leading a small team in a hands-on environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn and use company systems.

• Strong customer service orientation with the ability to address technical…