Manager Duty Desk

Company

Horizon Air

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our managerial teams set the strategies and operational plans to ensure the success of our company. Our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

The Manager Duty Desk is responsible for executing on the strategy for maintaining consistency throughout the system for the duty desk team  a people leader, this role leads and establishes priorities for the team to ensure that policies and processes are compliant and consistent throughout the system.

• Lead duty desk team with established objectives and priorities to create a roadmap of compliant and consistent policies, processes and practices that will be maintained throughout the system.
• Execute on strategy to create, review and align the policies, processes and practices for the Duty Desk team across Horizon's stations through policy creation and documentation.
• Make decisions that ensure the administrative support provided by the Duty Desk, such as our processes for payroll and scheduling, are compliant our existing policies[KM1] , and federal and state law.
• Shape the culture of the team through action, presence, and reinforcement of behaviors. Influence positive employee relations through engagement and ensuring thorough and fair processes are used when handling employee concerns.
• Develop people through effective performance management focusing on opportunities, continuous feedback & delegation.
• Influence across the team by training station leaders and administrative supervisors in matters related to duty desk and training such as relief schedules, LOAs, and OJIs.
• Provide written and verbal internal communication regarding policy and process changes to the Duty Desk team, station leaders or/and other internal customers, where [KM2] applicable.
• Cultivate a positive "dotted line" relationship with the training, policies and procedures team by providing feedback and identifying ways to continuously improve payroll on programs they support.
• Assign tasks and projects to the Duty Desk team while providing support, setting expectations and ensuring accountability.
• Collaborate with the Manager of Resource Planning through bid launch transitions and planning.

• 5 years of experience in station operations.
• 2 years of leadership experience.
• Bachelor's degree or an additional two years of relevant training/experience in lieu of this degree.
• Strong interpersonal and communication (e.g., verbal, written, presentation) skills, with the ability to provide insight, recommendations and create collaborative relationships to solve complex challenges that drive outcomes in the best interest of the company.
• Excellent problem-solving skills with the ability to understand the root causes of issues and resolve thoroughly.
• Detail oriented and highly organized with the ability to execute on multiple projects, priorities, and deadlines in a fast-paced environment where flexibility is key.
• Professional work ethic and demonstrated ability to work with all work groups while addressing people courageously, directly, and candidly.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Able and willing to travel up to 25% of the time.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

$71,600 -- $118,150 / year

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veteran's Readjustment Assistance Act of 1974. All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To implement this policy, we will:

• Recruit, hire, train and promote qualified persons in all job titles,…