Associate Chief Operating Officer

Overview

Associate Chief Operating Officer (ACOO) – IVF Services to join our senior leadership team, based across our fertility services. Our IVF services sit at the heart of patient-centred reproductive care, combining clinical excellence, innovation and compassion to support patients and families through every stage of their fertility journey.

As ACOO for IVF Services, you’ll provide strategic, commercial and operational leadership across all fertility and assisted reproduction services, ensuring exceptional patient outcomes, regulatory compliance and sustainable business growth. You’ll work closely with the CEO, IVF Medical Directors and senior leaders to deliver world-class fertility services that place patients, consultants and clinical teams at the centre of everything we do. You’ll lead the operational and strategic delivery of IVF services across multiple sites, driving efficiency, quality, innovation and growth.

You’ll oversee clinical, laboratory and administrative pathways, optimise capacity and workforce productivity, and ensure outstanding patient and consultant experiences, all while maintaining the highest regulatory and governance standards. Above all else, we’re committed to the care and improvement of human life and to delivering exceptional care to our patients.

What you’ll do

• Provide strategic and operational leadership for IVF services, partnering with the CEO and IVF Medical Directors to deliver the long-term vision and service strategy
• Drive operational excellence across patient pathways, laboratories, theatres and clinics, optimising capacity, cycle throughput and clinical performance
• Lead service development projects including digital transformation, new treatment models, satellite clinics and capital investments
• Ensure full compliance with HFEA, CQC and all regulatory requirements, acting as an executive lead for governance, risk, inspections and business continuity
• Support financial performance through robust budgeting, cost control, benchmarking, data-led decision making and revenue growth initiatives

• Significant senior leadership experience within healthcare operations, ideally including IVF, fertility or complex clinical services
• Proven track record of delivering operational improvement, service growth and high-quality patient outcomes
• Strong understanding of regulatory frameworks (HFEA, CQC, clinical governance and quality standards)
• Commercial acumen with experience in budgeting, financial planning, productivity and performance management
• Exceptional leadership, stakeholder engagement and communication skills, with the ability to influence at executive and consultant level

• 25 days holiday each year (plus bank holidays), increasing with service, with the option to buy or sell leave
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities, including Maternity packages at The Portland
• A comprehensive range of flexible health, protection and lifestyle benefits
• Discounts with over 800 major retailers

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and experiences each of us brings, because when you feel seen, heard and supported, you can be at your best for our patients and each other. Our mission is simple: above all else, we’re committed to the care and improvement of human life. To achieve this, we live by four core values:
Unique and Individual;
Kindness and Compassion;
Honesty, Integrity and Fairness;
Loyalty, Respect and Dignity.

We believe everyone should feel comfortable bringing their full self to work. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements and provide reasonable adjustments throughout the recruitment process and in the workplace.

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