Director of Retail Media

Who We Are

Xnurta, powered by Spark

X, is an AI‑powered ad management platform for brands, sellers and agencies, on Amazon and beyond. We deliver exceptional advertising performance through AI‑powered ad technology, advanced analytics and expert services that give advertisers unparalleled advantages. Our technology enables both advertisers and our own experts to create customized advertising programs that consistently increases sales, saves time in campaign creation and optimization, and delivers consistent campaign performance.

By providing advertisers with flexibility and transparency in how they want to utilize the best of AI and human intelligence, we empower them to customize the level of automation and granularity of their advertising strategies.

• Humble Excellence:
  Humility is the cornerstone of excellence. We emphasize respect for clients and stakeholders, aiming to educate, serve and foster strong relationships.
• Always Learning Mindset:
  Continuous adaptation and a growth mindset are crucial to our team, as there’s always more to learn and new ways to innovate.
• Extreme Accountability:
  Everyone is expected to take full ownership, ensuring communication of any obstacles while delivering results.
• Diverse Thinking:
  While expertise in Amazon Ads is valued, we also prioritize diversity in experiences, including backgrounds from brand, agency, tech and other industries.
• Customer Obsession: A relentless commitment to understanding and prioritizing our clients’ needs, ensuring exceptional service and value at every touchpoint to drive innovation and foster loyalty.

The Director of Retail Media will lead and oversee the company’s Retail Media division, ensuring the seamless execution of retail media advertising solutions for clients across multiple platforms. This senior leadership role is responsible for building, managing, and optimizing client‑facing services that drive exceptional results and satisfaction. The Director will collaborate closely with cross‑functional teams, including Sales, Account Management, Data Analytics, Product, and Operations, to deliver on client objectives and maintain high standards of service delivery in the dynamic retail media space.

• Strategic Leadership & Oversight: Retail Media Strategy:
  Develop and execute a strategy for the Retail Media division that aligns with the company’s overall vision, focusing on client success, operational excellence, and continuous innovation in retail media advertising.
• Service Delivery Excellence: Oversee the delivery of client services, ensuring that campaigns and solutions are optimized for performance, meet client goals, and adhere to high standards of quality and efficiency.
• Process Improvement: Continuously evaluate and improve internal processes, workflows, and systems to drive operational efficiency, reduce costs, and enhance client satisfaction.
• Client‑Centric Focus: Lead the team to deliver tailored retail media solutions for clients, ensuring that all retail media engagements are aligned with client objectives, timelines, and budgets.
• Team Leadership & Development: Team Management:
  Lead, mentor, and manage a team of managed services professionals, including account managers, campaign managers, data analysts, and other support roles.
• Talent Development: Provide ongoing coaching, performance feedback, and career development opportunities to ensure the team’s growth and the development of industry‑leading expertise.
• Resource Planning: Oversee staffing needs, workload distribution, and resource allocation to ensure the team is adequately equipped to handle client demands while maintaining a high level of service.
• Client Relationships & Stakeholder Management: Establish and maintain strong relationships with key clients, including senior stakeholders, decision‑makers, and partners, to ensure ongoing satisfaction and growth opportunities.
• Consultative Leadership: Act as a trusted advisor to clients, helping them understand and leverage retail media advertising solutions that maximize their ROI and achieve their business objectives.
• Escalation Management: Oversee and resolve any escalated client…