Donation Coordinator Manager

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The Manager of Coordination & Donor Services' primary responsibility is to coordinate and direct the donation process for whole body donors. The Manager of Coordination & Donor Services will work closely with funeral homes, hospices, and donor families in coordinating care. The Manager of Coordination & Donor Services must possess natural empathy and sincerity to counsel grieving families. The Manager of Coordination & Donor Services provides supervisory skills in ensuring efficient and error-free processes through guiding, training, instructing and auditing Donation Coordination department members.

• Manage staffing levels, donation protocols, and compliance with AATB regulations.
• Ensure that appropriate documentation is signed and approvals obtained in all donor cases.
• Develop training modules when required and act as trainer for newly hired staff if necessary.
• Assign driver and transport services' schedules with respect to movement of donors.
• Interact with Quality Assurance, Business Development, Lab or Marketing when necessary to ensure donation procedures are complied with and communications with donor families conform with accepted guidelines.
• Investigate complaints and provide resolution when required.
• Provide reports to senior management as needed including but not limited to: call analysis data, donor statistics, hours worked and expenses.
• Serve as departmental point of contact during audits.
• Apply advanced knowledge of the donor process in problem-solving, relationship building and fielding questions from the coordination staff.
• Manage the coordination schedule and provide coverage for temporary staff shortages.

Frequently, the Manager of Coordination & Donor Services' decisions and actions strongly impact the company's revenue, operations, reputation, and/or customer satisfaction. The Manager of Coordination & Donor Services makes independent decisions but is guided by routine procedures, established guidelines, and clearly stated standards. The Manager of Coordination & Donor Services performs work under minimal supervision.

• Ability to delegate supervisory tasks to the Coordination Supervisor
• Efficiently utilize office machinery
• Complete tasks using computer software at an advanced skill level
• Provide excellent customer service via all instruments of communication, both internally and externally
• Comfortably interact with funeral homes, hospice programs, hospitals, and building maintenance vendors
• "PAY DEPENDS ON EXPERIENCE"

Mid-Senior level

Full-time

Management

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