Deputy Director

Deputy Director

Salary Range: $85,000 - $115,000

Quad Com is currently accepting applications for the Deputy Director position. The Deputy Director serves as the second-in-command to the Director and assists in planning, organizing, staffing, and supervising all center operations. The role provides leadership for daily functions while promoting the organization’s vision to keep Quad Com at the forefront of the ever-changing public safety landscape. This position demands a forward-thinking, highly collaborative public safety professional capable of managing current operational needs while also helping to design and implement future projects.

The position is salaried, requiring as many hours as necessary to fulfill the duties and responsibilities, with a minimum of 40 hours per week and 24 hours of on-call responsibility. The position is classified as managerial.

• Assist the Director with the overall administration of the center, including management of personnel and operations, as well as planning, organizing, staffing, and supervising the agency’s operations.
• Support the Director by managing various short- and long-term projects involving Computer Aided Dispatch Systems and Mobile Data Terminals, development of future initiatives supporting interoperability and community resilience, while reviewing drafted budgets, system procedures, and interoperability programs.
• Collaborate with IT and GIS administration to ensure the continuity of services.
• The Deputy Director will collaborate with the Director on personnel-related concerns including disciplinary actions.
• Oversee training and professional development to ensure initial, ongoing, and leadership-level education align with emerging public safety best practices.
• Manage the completion of audio and information requests for participating departments and the public.
• Manage the scheduling supervisor and approve monthly work schedules, vacations, and compensation time requests, while coordinating hours for part-time employees.
• Be responsible for managing and troubleshooting various computer, radio, and telephone systems used at Quad Com.
• Communicate with customer agencies regarding equipment and/or service issues.
• Assist the Director with managing payroll, expenses, and other budgetary items.
• Temporarily assume the responsibilities of the Director during their absence.
• Attend operational, technical, and governance meetings as assigned and represent Quad Com on interagency committees and working groups.
• Perform all other duties as assigned by the Director.

• Medical and Dental Insurance (with employee contribution)
• Enrollment in the Illinois Municipal Retirement Fund
• Holidays, Personal Days, and Birthday Paid Time Off
• A competitive vacation package
• Flexible Schedule

The position requires familiarity with public safety operations, with an emphasis on the 911 telecommunications field. A basic understanding of current and emerging technologies in public safety communications is essential. Candidates are required to have at least two years of managing a multi-jurisdictional government or not-for-profit organization, or equivalent. Emphasis on personnel management and/or computer applications is preferred. Prior experience that demonstrates a high level of personal motivation and organizational commitment is required.

Associate's degree or equivalent vocational training. A combination of 911 experience and education in one or more of the following areas: RPL, ENP, CMCP, CPE, and other nationally recognized courses (APCO/NENA). A bachelor’s degree is preferred but not required.

The position requires physical effort, including lifting objects up to 80 pounds, climbing ladders, crawling under consoles, sitting on the floor, and standing for several hours. Vision, hearing, and speaking are required for using written materials, making repairs, reading a computer monitor, using the telephone, and engaging in in-person communication.

Valid driver’s license, sound physical health, excellent written and verbal communication skills, and the ability to be on call 24/7. External candidates must pass a background check and a psychological exam.

Leadership, problem-solving skills, proficiency with public safety communications operations, and experience with project and crisis management are preferred.