Lead Client Advocate; Lead Intake Specialist

SKH, P.C. ("SKH") is a family law and estate planning firm that has provided clients with creative solutions for difficult times since 1986. For 40 years, we have represented family law clients across five Oregon and Southwest Washington locations.

Our dedicated team focuses on providing clients with exceptional legal services and outstanding customer service. We strive for the most positive pathway to resolution for our clients. With such unwavering standards, solid protocols, and ever-expanding schedules, our professional team thrives with these challenges.

It feels good to do it right, and we celebrate working together. We win awards because we work hard to keep our staff strong, leaving nothing to chance. SKH was named the 2023 Most Diverse Law firm by the Portland Business Journal and recognized as the 2021 Top Workplace by The Oregonian. We will ask for your best, expect you to work hard for your own success, and provide you with incomparable opportunities and resources.

Our team seeks a dedicated Lead Client Advocate with 2+ years of relevant experience to join our Portland, Oregon office. In this position, you are commonly the first point of contact that clients have when they are calling to reach out for help with a family law issue. You will be integral to the smooth operation of our law firm, and you will ensure that potential new client inquiries are handled with care, precision, and organization, so that when people with real world problems need an attorney to help them, we find them the best fit that SKH has to offer.

Our ideal candidate is curious, empathetic, hard-working, quick on their feet, and eager to serve our clients.

• Your primary base of work is from the Portland office.
• Our firm operates with urgency, candor, and resilience to appropriately work through high-pressure situations with grace and ease.
• We leave nothing to chance and have processes in place to guide you.
• Hours:
  
  Monday-Thursday 8:30 AM to 5:30 PM and Friday 8:30 AM to 5 PM.

• Client Interaction: Professionally managing high-volume calls and emails, obtaining case details, and answering initial questions. Then, when clients visit the office for their appointment, meeting the client, arranging appropriate paperwork, and coordinating the initial handoff to the legal team.
• Operational Integrity: Performing critical conflict checks and ensuring potential clients fit the firm’s specific legal expertise and requirements.
• Administrative/Legal Support: Drafting retainer agreements and coordinating with shareholders to manage client materials.
• Leadership: Aiding in the management of the intake team, updating training manuals, and training/cross-training new staff.

• 2+ years of experience in client services in a law firm environment
• Prior client intake management experience is preferred
• Client-centric soft-skills, including emotional intelligence, attention to detail, and effective, detailed communication.
• Natural talent for staying organized and productive in a dynamic, deadline-driven environment
• Ability to anticipate what is needed and be proactive
• Ability to adapt and act quickly while remaining professional
• Professional attire and demeanor
• Ability to maintain the highest levels of confidentiality with client and firm information
• Valid driver’s license and clean driving record

If, considering your strengths/interests, & qualifications, you see a fit, submit a resume and cover letter in PDF or Word format. We will confidentially respond to every candidate who submits information.

SKH is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis, including State and Federal protected classes.

Salary: From $7,500.00 per month, depending on experience. We believe that top of market compensation is aimed at attracting elite talent and a person interested in actively advancing our intake systems.

• Medical, dental, vision, disability, and life insurance
• Paid Time Off program
• Free parking available on-site
• Complimentary lunch served by the office chef, on-site daily

Job Type: Full-time, 8-hour shift, in-person.

• Portland, OR, 97201:
  Reliably commute or planning to relocate before starting work (Required)

Join OUR Team

We look forward to hearing from you!