Desktop Specialist

IS Desktop Specialist I---------------------------------------------------------------The Desktop Specialist I is responsible for implementing and supporting corporate end user technologies and standards in support of business strategies. This role is essential in executing Care Oregon’s end user support model. This position spends substantial time supporting and implementing IS policies and end user technologies (install and maintain).
** Estimated Hiring Range:**$28.23 - $34.50
** Bonus Target:
** Bonus - SIP Target, 5% Annual Current Care Oregon Employees:
Please use the internal Workday site to submit an application for this job.

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** Essential Responsibilities
** End User Support
* Answer phone calls and electronic requests for assistance from on-site and remote staff.
* Execute workstation and phone moves, adds, and changes in concert with facilities staff and outside vendors.
* Diagnose and resolve basic to moderately advanced incidents associated with application software and desktop operating systems.
* Prioritize incidents and document within appropriate tracking systems.
* Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
* Build and support PC, laptop, tablet and mobile hardware and software with preexisting images and standard packages.
* Ensure desktop computers operate properly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
* Update asset and license management tools with configuration and custody changes.
* Propose and write basic content for online knowledge base systems.
* Participate in a 24x7 on-call rotation.

Standards and Policy Administration
* Collaborate with others to identify requirements and standards for end user devices.
* Participate in the ongoing review of existing desktop systems to ensure they comply with established standards and to empower business operations.
* Contribute ideas toward policies, procedures, standards, and best practice configurations related to end user technology.

Vendor Coordination and Relations
* Learn and develop working relationships with vendors and related equipment suppliers, including installation and repair of services.
* Conduct product and vendor research, and present recommendations to senior team members and/or management.###
** Experience and/or Education
** Required* Minimum 1 year delivering desktop support and related services.  Experience should include some of the following:  + Desktop computers and mobile devices  + Virtual desktop technology  + User account administration in Active Directory  + Centralized desktop and mobile device management  + Providing on the phone and in-person technical support  + LAN and WAN technologies  + VoIP system technologies  + ITIL concepts and practicesPreferred
* Associate’s degree in Computer Science, Information Systems, or a related field## Knowledge,

Skills and Abilities

Required Knowledge
* General knowledge, skills and/or abilities in some of the following areas:  + Current generation Microsoft and Mac operating systems, such as Windows 10 and macOS  + Network connectivity and how the Internet works  + Internal operations of computer hardware  + Providing technical assistance from a remote location  + Technical troubleshooting skills  + Office productivity software, such as Microsoft Office and Office 365  + Centralized authentication systems, such as Active Directory  + Centralized system management, such as SCCM  + Best practices in managing inventory and proactive reorder points  + Professional installation of workstations on employee desks  + Concepts of “Software as a Service” and “Desktop as a Service”  + Virtual desktop delivery and remote access solutions, such as Citrix  + Mobile device management platforms, such as Microsoft Intune  + Awareness of ITIL and ITSM governance concepts

Skills and Abilities

* Proficient communication skills, including listening, verbal, written, and customer…