PCC Technology Support Analyst

Join our Team at Portland Community College

Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. PCC, which is roughly the size of Rhode Island, has four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area. Wherever you're coming from and wherever you're going in life, Portland Community College has the classes and programs to get you there.

Our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community.

Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve.

Creating a culture that honors equity and inclusion is our objective and the smart path forward.

Portland Community College will ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at pccjobs.

Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington.

Client Services is seeking applicants for a full-time Technology Support Analyst (TSA) at the Cascade Campus (shift M-F, 8am-5pm). This position provides strategic and operational support to both internal and external clients related to instructional and administrative computing technology. The TSA role acts as a consultant and a technical support analyst for various operational and strategic initiatives and to the computer support team.

In addition, the role will be expected to partner with other TSAs, staff, and management.

These qualifications, skills and abilities are critical for success in this position. Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

• Demonstrated experience in project management as a project coordinator or project liaison, as well as using project management tools, portfolio tools, and time management systems

• Strong communication and relationship management skills, with the ability to effectively understand diverse customer requirements by engaging in active listening

• Mid to advanced level of skill using Google Workspace (formerly G Suite) productivity applications (Google Sheets, Google Docs, and Google Slides) to convey and summarize topics accurately for the appropriate or target audience

• Demonstrated experience providing work direction and coordination of work activities to other technical staff and/or students

• Experience writing technical documentation and procedural materials for multiple audiences

• Experience using mass deployment system configuration products for endpoint management

• Experience analyzing large amounts of data and providing reports for others to use

• Advanced technical troubleshooting skills, including issues related to operating systems, applications, computer hardware, and failed script executions

Minimum Qualifications

To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).

• Associate degree in computer related discipline (
  
  Note:
  
  Relevant experience may substitute for the degree requirement on a year-for-year basis.)

• Four or more years of work experience with automated systems in a complex network environment

• Successful experience working in an end-user, customer facing role in a trouble‑shooting capacity is required

Preferred Qualifications

• Experience working in Higher Education

• Scripting experience in Power Shell, Bash/Zsh, or other scripting…