Fiber Optical Repair Technician

Overview

EOS IT Solutions is a Global Technology and Logistics company providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture with a focus on customer satisfaction, quality of service, and partner/employee support. We are an international IT provider delivering services with global simplicity and trusted transparency.

The Fiber Optical Repair Technician is responsible for the repair, restoration, and maintenance of fiber optic infrastructure, including splicing, testing, and troubleshooting of both single-mode and ribbon fiber cables. This role ensures rapid restoration of network services and supports ongoing operational excellence in high-availability environments. The ideal candidate will demonstrate exceptional technical competency, situational awareness in live network environments, and the ability to lead or coordinate complex restoration efforts under pressure.

• Fiber Repair & Restoration:
  Perform fault isolation and repairs on fiber optic cables and connectors, from initial fault detection through to full service restoration.
• Emergency restorations and planned maintenance with strict adherence to SLAs.
• Splicing of single and ribbon fiber within Meet-Me Vaults (MMVs), splice cases, and central Optical Distribution Frames (ODFs).
• Full cable preparation: jacket stripping, buffer tube access, fiber cleaning, cleaving, splicing, and protection.
• Use precision tools (fusion splicer, VFL, fiber identifiers) ensuring high-quality workmanship.
• Adhere to live traffic handling procedures to minimize service disruption during repairs.

• Operate advanced fiber testing instruments (OTDR, OLTS, power meters, microscopes, inspection scopes).
• Post-repair verification including loss testing, reflectance analysis, and trace review.
• Interpret OTDR traces and locate break points, microbands, or connector faults.
• Perform in-depth root cause analysis on recurring or systemic network issues and implement corrective measures.

• Maintain accurate records of repair activities, test results, and maintenance logs.
• Comply with industry standards (ITU-T, FOA, BICSI, TIA/EIA, NEC) and local safety regulations.
• Support audits and quality assurance processes as required.

• Coordinate repair activities with field operations, network engineers, and project managers.
• Provide guidance and on-the-job training to junior team members.
• Participate in on-call rotations and respond to outages within defined SLAs (e.g., 4-hour emergency response).
• Communicate clearly with internal teams and clients during critical incidents, providing real-time updates and restoration progress reports.

• Stay current with fiber optic technologies, repair techniques, and industry best practices.
• Participate in technical training, cross-functional workshops, and skill enhancement initiatives.
• Contribute to refining SOPs and restoration workflows.

• Technical Expertise
  • 5+ years of fiber optic repair, splicing, testing, and restoration, including live-network work.
  • Proficient with OTDR, OLTS, power meters, fusion splicer, fiber identifier, and inspection scopes.
  • Strong ability to interpret OTDR traces, event tables, and loss readings for fault localization.
  • Knowledge of fiber types, connector standards (LC, SC, MPO, MTP), and splice protection methods.
  • Experience with single-mode (OS1/OS2) and multi-mode (OM3/OM4/OM5) fibers.
  • Familiarity with high-count and ribbon fiber systems (e.g., 864+, 1728+) and mass fusion techniques.
  • Experience in both OSP (outside plant) and ISP (inside plant) environments.
• Network & Infrastructure Understanding
  • Awareness of data center physical infrastructure, structured cabling, and routing standards.
  • Understanding of Layer 1 principles, optical signal flow, and basic network architecture for troubleshooting.
  • Experience restoring and maintaining backbone, metro, or enterprise optical networks.
• Diagnostic & Analytical Skills
  • Ability to perform detailed fault isolation under time…