Business Systems Analyst ; N-IT

POSITION RESPONSIBILITIES

Note:

All official drafts, documents and recommendations, as listed below, must be reviewed, finalized and approved / accepted by appropriate BPA manager or other federal personnel with the authority to do so.

• Provide user access and security to the Financial Management System and other associated systems within Finance.
• Resolve production issues in the Financial Management System(s).
• In collaboration with the FDC staff, technical leaders in IT, Sponsor and Project teams resolve break-fix issues.
• Perform root cause analysis and solve difficult problems with effective solutions by pursuing missing information and data requirements.
• Troubleshoot issues and recommend the next steps, document via a Service Request ticket for Tech team; work with Tech team to fix and track defects; recommend interface changes and screen configuration.
• Create and update test cases for upgrades to the Peoplesoft Financial system.
• Provide technical expertise to project teams for Finance org software upgrades to:
• Add new functionality to existing People Soft Financial systems.
• Support implementation of new systems and process improvements.
• Assess the viability of new system functionality provided in new releases or patches to applications, or new applications.
• Study the effect of changes on overall system operation.
• Review recommendations for new capabilities and provide input into the recommendation.
• Track new system installation and testing, user training, and the modification of existing systems.
• Provide systems planning support, draft use case/requirements, and provide system mapping to foster the integration of upstream and downstream systems in Finance.
• Work with appropriate BPA manager / personnel to facilitate resolution of conflicting priorities and requirements, as well as conflicting team positions to build consensus among stakeholders and project team members.
• Study the system, system operations and maintenance issues, business practices, and procedures to determine the scope and content of specialized training programs designed to increase the skills and knowledge of staff members.
• Prepare and support structured management of business documents and artifacts, such as training documentation, desk procedures, quick start guides, system requirements, and process designs; publish documents to systems and document storage sites.
• Facilitate system testing; prepare or assist with preparation of test plans as appropriate to the scale of the changes to the system; collaborate with project/system staff on scope and rigor of testing, help arrange for testers, coordinate test plans, help implement testing, test if required, and compile or assist with compilation of test results; communicate or assist with communications with system IT staff on test plans, testing, and test results.
• Record/log, update and maintain defects tracking and enhancements in defect tracking tool; prepare and present reports to staff.
• Research, interview internal BPA customers / end-users, stakeholders, and other interested internal parties to gather and understand customer / end-user requirements which may include software solutions, present solution recommendations for BPA management, executives, and stakeholders' consideration and approval.
• As requested, perform appropriate testing of recommended and/or management-approved solutions, including creating/drafting and recommending new analytical tools or components, new or revised workflows, processes, standards, business-case criteria, and/or mitigation measures.
• Collaborate with IT developers and subject matter experts to convey the BPA management-approved technical vision and to analyze potential tradeoffs between usability and performance needs; work with appropriate BPA manager / personnel to reconcile and determine acceptable "tradeoffs".
• Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes.

• A degree in Information Technology, Computer Science, Business Administration, Management (or closely related field) is preferred.
• years of experience is required with an applicable bachelor's degree.
• years of experience is required with an applicable associate degree.
• years of experience is required without a degree or applicable degree.
• Experience should be consistent with the specific requirements of business and systems analysis and progressively more technical in nature.

• years of Finance People Soft experience including using or analyzing People Tools, Accounts…