Product Support Specialist III
Listed on 2026-03-01
-
IT/Tech
IT Support, Technical Support, IT Consultant, IT Business Analyst
Primary
Skills:
Specialist
- Expert, Autodesk Fusion (Expert), CAM (Advanced), CNC Programming (Intermediate), Customer Service (Advanced)
Contract Type: W2
Duration: 5+ Months
Location:
Portland, OR (#LI-Hybrid)
Pay Range: $75 to $80/hour
#LP
Job SummaryWe are seeking an Advanced Level Autodesk Fusion Specialist for a hybrid role based in Portland, OR, focusing on leveraging Autodesk Fusion capabilities to enhance IT systems operations within our dynamic team. The ideal candidate will directly engage with customers through various communication channels and utilize their expert Fusion skills alongside a strong customer service mindset to solve complex issues. This position requires a blend of technical prowess in Autodesk Fusion and CAM, teamed with excellent communication and teamwork abilities.
Key Responsibilities- Analyze and evaluate IT systems operations utilizing Autodesk Fusion.
- Determine user needs and requirements to recommend system improvements.
- Direct customer interaction via email, phone, and chat to resolve issues.
- Follow proper documentation workflows and case management practices.
- Work under immediate supervision, reporting to a project leader or manager.
- High-level proficiency with Autodesk Fusion.
- Excellent customer service soft skills.
- Positive team collaboration mindset.
- 2-5 years of relevant industry experience, with a preference for candidates possessing experience with Fusion, CAM workflows (e.g., Fusion 360 CAM, Power Mill), CNC Programming, Machining or Machine Setup.
- Familiarity with FEA/CAE tools is considered a plus.
- Strong troubleshooting and analytical skills, alongside exemplary written and verbal English communication capabilities, are required. Fluency in additional languages is a bonus.
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment.
Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT StaffingAs staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.
We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today!Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
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