Sr Advisory Solution Consultant - App Engine

Sr Advisory Solution Consultant - App Engine (Creator Workflows)

Service Now is seeking an Sr Advisory Solution Consultant - App Engine (Creator Workflows) that is a customer‑facing domain expert, driving innovative business solutions with our customers by applying technical and business skills.

This role is a Pre‑Sales/Sales Engineering/Solution Consulting position well‑versed in architecting custom solutions to address business problems on the Now Platform (or similar platforms). It requires demonstration and prototyping of platform capabilities and, in select cases, identifying specific requirements needed to work with designers and developers to build and present innovative pre‑sales solution prototypes to customers.

The Sr Advisory Solution Consultant – App Engine will deliver strategic visions to executive personas at clients on the value of Service Now solutions and must articulate that business value message in front of both technical and non‑technical customers.

• Drive innovative business solutions and digital transformation with our customers
• Consult with customers and prospects to understand their business needs and pain points, and evangelize the business value of solution development on the Now Platform
• Partner with Sales and Solution Consulting to qualify customer needs and identify opportunities to deliver high‑value business outcomes for clients
• Architect and develop innovative solutions in collaboration with a cross‑functional digital consulting team in a pre‑sales environment
• Develop and enhance application prototypes on the Service Now platform both independently, and as the lead architect on a team with expert UI designers and developers
• Demonstrate to customers and prospects the experience of developing and extending applications on the Service Now platform
• Conduct architectural and/or technical workshops that may include enablement sessions
• Contribute to and help maintain an asset library of applications developed on the platform
• Answer questions and provide guidance to Solution Consultants in the field regarding application customization and development
• Interact with the Service Now community as a thought leader on developing and extending applications on the Service Now platform
• Contribute to programs that enable Solution Consultants to demonstrate the value of developing applications on the Service Now platform
• Scope and develop application development Proof of Concepts/prototypes with prospective customers
• Be the platform subject matter expert at executive briefings, workshops and marketing events
• Document and present technical solutions aligned with our client’s business problems
• Facilitate and lead workshops for customers focusing on innovation, ideation, co‑creation, development and validation of solutions on the Now Platform
• Provide mentoring to solution consulting peers and other colleagues in the organization
• Contribute to and help maintain internal forums and asset libraries to enable innovation at scale
• Interact with the wider Service Now community as a thought leader on innovative ways to leverage the Now Platform and products
• Presenting at executive briefings and marketing events
• Work closely with Product Management on upcoming releases and provide feedback from customer interaction
• Keep on top of Service Now product developments, complementary technology and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains

• 7+ years of experience as a solution consultant/architect
• 3+ years of experience architecting and delivering complex solutions on the Now Platform
• Experience facilitating client‑facing workshops to successfully progress initiatives into the next phase of their lifecycle
• Ability to work within, and lead, a multi‑discipline team focused on delivering high‑quality output in short time frames
• Fluency in third‑party integrations using web services, JDBC, and file‑based parsers
• Functional comprehension of SQL and database concepts
• Fluency in JavaScript, HTML and libraries/frameworks such as Angular
  
  JS and Bootstrap
• Ability…