Video Conferencing Support Team Lead

Job Title: Video Conferencing Team Support Lead Reports to: Senior Project Manager Location: Portland, WA Pay range: $61,k (Salary, Exempt)

About Cochran

Light up your career path and join Cochran, a trailblazer in the Pacific Northwest's electrical and technology construction scene. We are at the forefront of fostering innovation in the Pacific Northwest and beyond. As one of the largest woman-owned contractors in the PNW, we take pride in powering innovation, human well-being, and community. Our success is driven by the extraordinary talent of our team members, and we are committed to fostering a workplace where employees thrive.

Since 1954, Cochran has played a major role in designing and installing electrical and technological infrastructure throughout the Pacific Northwest and across the country. With expertise in electrical, security systems, audio/visual, communications, service, and maintenance, our dedication to fresh thinking and proven execution is full-service.

Our values are proven, not explained:

• Be Transparent.
• Be Kind.
• Be Accountable.
• Be Respectful.
• Be Proactive.
• Be Inspired.
• Be Brilliant.

We've brought skylines, arenas, factories, even robots to life. While our technology evolves, our commitment to excellence never wavers. We're ready to light the way, will you join us?

The Video Conferencing (VC) Team Lead oversees Tier one enterprise video conferencing support, hybrid collaboration support across conference rooms, executive offices, and large corporate events for a core customer account. This role ensures reliable meeting experiences, manages room technologies, and leads the VC Team in delivering exceptional support for high-visibility events.

• Manage conference room setup, resource mailboxes, scheduling permissions, and One Button To Push configurations.
• Provide full-duration, in-person support for VIP and executive meetings and high-visibility events.
• Oversee the VC Team mailbox, calendar, and Service Now queues.
• Troubleshoot and support Microsoft Teams, Zoom, Cisco systems, and multi-system workflows.
• Create and maintain documentation; train VC team members.
• Support temporary guest WiFi accounts and room reclassification requests.
• Coordinate event planning, testing, and on-site support for VIP webinars and meetings.
• Provide daily Corporate Conference Center room support, including equipment setup and user coordination.
• Audit and test conference room technologies (Cisco, Click Share, HDMI, Miracast, microphones, speakers, monitors).
• Manage and publish the weekly VC Conference Room Dashboard.
• Administer Zoom accounts, including meeting/webinar creation, reporting, and user assistance.
• Assist with Microsoft Teams meeting support and feature guidance.
• Coordinate new VC installations, cabling checks, testing, and Evoko programming.
• Manage room resource creation, One Button To Push access, and scheduling permissions.
• Produce user documentation such as brochures, table tents, wallpapers, and how-to guides.
• Manage VC loaner equipment, including mobile VC carts, monitors, projectors, speakers, and adapters.

• Problem Solve – Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Demonstrates attention to detail. Collects and researches data.
• Customer Service - Responds promptly and politely to requests for service and assistance; meets commitments.
• Team Work – Balances team and individual responsibilities;
  Gives and welcomes feedback.
• Written Communication - Writes clearly and informatively. Presents numerical data effectively. Writes and speaks English fluently.
• Change Management – Develops workable implementation plans. Communicates changes effectively.
• Adaptability – Adapts to changes in the work environment, manages competing demands;
  Able to deal with frequent change, delays or unexpected events.
• Safety – Observes safety procedures
• Oral Communication – Speaks clearly; listens and gets clarification.

• High School Diploma required.
• Two-year college or university program certificate is a plus
• Two+ years related experience in AV and/or…