Information Specialist -DA's Office

Position: Information Specialist 3-DA's Office
The Information Specialist 3 plays a key role in supporting the operations, maintenance, and improvement of IT systems that deliver technical services across our office. As part of the Help Desk team, you’ll handle a wide range of responsibilities—from initial troubleshooting to complex issue resolution and escalation coordination—ensuring our technology runs smoothly and efficiently.
* Respond to and resolve a broad spectrum of IT incidents and service requests.
* Analyze incident trends and root causes to recommend long-term solutions.
* Coordinate with internal teams and external vendors to resolve technical issues.
* Develop and maintain incident response documentation and workflows.
* Share knowledge and troubleshooting strategies with peers to support team effectiveness.
* Develop and maintain internal and user-facing documentation, including SOPs, FAQs, and training materials.
* Design and deliver training content for both IT staff and end users.
* For end users: provide technical training on software applications, cybersecurity practices, and IT tools.
* For IT staff: deliver both technical and procedural training to support professional development and operational consistency.
* Create onboarding resources and structured learning paths to support knowledge transfer.
* Implement tools and practices to support knowledge capture, reuse, and continuous improvement.

Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our website. These positions also are eligible for overtime pay.

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the.
* Equivalent to an associate's degree and three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 5-8 years of qualifying training and/or experience).
* Proven experience in desktop support or IT support roles with troubleshooting skills
* Strong grasp of desktop hardware, operating systems, common software, networking basics, and mobile device support.
* Experience in public sector IT operations or criminal justice environments.
* Familiarity with ITIL practices and asset management tools.
* Strong analytical, communication, and project management skills.
* Demonstrated ability to work effectively in a collaborative, cross-functional team environment.
**** Transferable skills:
**** Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
* Initial review of application materials for minimum qualifications. We may send out additional supplemental questions to identify those highest qualified.
* Oral in-person Technical Exam
* Consideration of top candidates
* Background and reference checks
**** Pay Equity:
**** Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account…