IT Service Technician

We’re growing and looking to add an early-rising, client-focused problem solver to our Service team in the role of IT Service Technician (4 AM Shift)!

You’re the kind of person who likes being the first one online, getting ahead of the day while most people are still sleeping.

When something breaks, you don’t panic. You troubleshoot, communicate clearly, and get things working again.

This role is perfect for someone who loves solving problems, doesn’t need hand-holding, and can balance customer service with technical work.

This position runs from 4:00 AM to 1:00 PM (full-time, 40 hours/week) and supports the early business hours of our clients. You’ll help keep systems stable, respond to issues quickly, and make sure users feel supported and taken seriously.

As an IT Service Technician (4 AM Shift) at Internetworks, you’ll handle incoming tickets, respond to alerts, resolve everyday IT issues, and collaborate with a sharp, supportive team to deliver outstanding service.

Founded in 1997, Internetworks is a managed IT services provider that keeps businesses connected through technology, teamwork, and community. We support more than 200 organizations with managed IT services, projects, and professional solutions.

Our culture blends friendly collaboration with technical excellence. We’re IT superheroes who believe great service should be both personal and precise, and our Service team lives that every day.

• Support network infrastructure:
  Respond to network alerts, troubleshoot latency issues, investigate location outages, and help keep clients online through rain and shine
• Triage incoming support tickets:
  Evaluate, prioritize, resolve Tier 1 issues, or elevate as needed
• Remote Support:
  Diagnose and fix workstation, printer, and software issues via phone, chat, or remote session
• Customer Care:
  Be the calm, friendly voice clients rely on when things go sideways
• Ticket Management:
  Log all work, time, and notes accurately in Connect Wise
• Collaboration:
  
  Partner with teammates, dispatchers, and account managers to keep service efficient and communication clear
• Documentation + knowledge building:
  Help improve internal documentation and learn new tools/systems as you grow

• Assist with PC lifecycle management: setups, swaps, updates, replacements
• Create and update network diagrams / architecture maps as needed
• Contribute ideas during team meetings and bring positive energy to shared goals
• Occasionally support onsite visits for installs or troubleshooting
• Occasionally support evening/weekend maintenance work (rare, but part of IT life)
• On-Call Rotation:
  You’ll be part of a shared on-call rotation and may occasionally support after-hours or weekend issues.

• 1+ year of IT support experience (help desk or MSP preferred)
• Strong troubleshooting and communication skills (you can explain tech clearly and patiently)
• Familiarity with:
  • Microsoft Windows desktop environments
  • Microsoft 365 apps and basic administration
  • Networking fundamentals (Wi-Fi, VPN, switches, etc.)
  • Smartphones and mobile devices (iOS/Android)
• Solid documentation habits and attention to detail
• Reliable transportation for occasional client visits

• CompTIA A+ or Network+ (or willingness to earn Network+ within 6 months, we’ll support you)
• Experience with Connect Wise or other PSA tools
• Exposure to Cisco networking, firewalls, or managed network environments
• Exposure to Azure AD / Entra , Intune, or modern device management
• Familiarity with Apple OS or any flavor of Linux

You’ll start early, check the queue and alerts, and begin helping users get back on track, handling things like connectivity issues, login problems, printer failures, and network weirdness before most people have finished their first cup of coffee.

Throughout the day, you’ll document your work, coordinate with teammates, and make sure each interaction ends with the client feeling confident and supported.

And yes, you’ll be done with your workday at 1 PM while everyone else is still "just getting rolling."

• Compet…