Systems Administrator III, Health Systems – Cadence – NW​/SCAL​/GA

Systems Administrator III, Health Systems – Cadence – NW/SCAL/GA

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Job Summary In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in-depth and precise investigation and documentation of future‑state operational specifications and application functionality, and analyze application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software.

The position is also responsible for developing Bloomington and documenting the internal procedures that will be used in conjunction with Epic applications. Unique challenges include analyzing clinical and business operations and investigating user preferences, prioritizing and implementing requested system changes and updates, serving as a liaison between end users, third parties, and Epic implementation staff, and preparing system enhancement specifications and test plans for new releases.

• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross‑functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
• Pursues self‑development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding actor, obtaining feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
• Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
• Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
• Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement.
• Assists technical Yah and project team members to resolve system problems and application‑specific issues.
• Escalates identified issues, risks or problems to lead administrators according to processes.
• Plans and performs complex system configuration.
• Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Defines and tests maintenance and refresh activities.
• Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.
• Assists with application‑oriented administration and technical support for production and non‑production environments.
• Supports vendor support activities, as appropriate.
• Recommends and executes performance tuning and optimization activities.
• Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others.

Seniority level:
Mid‑ वापर level

Employment type:

Full‑time

Job function:
Information Technology

Industries:
Hospitals and Health Care