IT Systems Administrator

IT Systems Administrator at Warner Pacific University

The Systems Administrator supports the university’s IT helpdesk, systems, and infrastructure. This position works closely with the Assistant Director of IT to plan and coordinate installation, testing, maintenance, operation and troubleshooting of servers, network equipment, and software solutions. Primary responsibilities include managing user accounts and permissions, resolving helpdesk tickets, administering systems, and handling moves/adds/changes to the phone system.

• Administer Active Directory, Azure Active Directory, Group Policy, DNS, DHCP, WSUS, SSO authentication, Office 365, Exchange, Barracuda email security and archiving, VMware, Veeam Backup & Replication, Paper Cut, PRTG, and other tools.
• Administer and maintain end user accounts and permissions.
• Set up and manage user accounts in the Ellucian Colleague ERP and student information system as well as the Canvas LMS.
• Diagnose and resolve account and permission issues in Windows, Ellucian Colleague, and Canvas.
• Image, configure, deploy, administer, and troubleshoot physical and virtual servers, including print, file, and application servers.
• Implement, maintain, troubleshoot, and document backup and restore solutions for operating systems, databases, servers, and applications; ensure backup schedules; monitor backup completion; restore data as needed.
• Configure, deploy, administer, and troubleshoot anti‑malware, anti‑virus, and software deployment servers; research updates and patches; schedule and communicate deployments.
• Routinely audit system logs to identify and correct performance problems.
• Answer phone calls and walk‑in requests related to technology issues; use a work order system to create, track, and route requests.
• Support Microsoft Windows workstations including OS, hardware, network, and printing issues.
• Create deployment images and coordinate software installation on workstations.
• Recommend, schedule, and perform software and firmware installations and upgrades.
• Maintain inventory database.
• Implement security procedures and tools to ensure rigorous security (PCI, FERPA, NIST, etc.).
• Audit, patch, and provide recommendations to secure the network environment.
• Provide support for the phone system, including moves, adds, and changes.
• Provide backup support to monitor, manage, configure, and maintain network equipment including switches, firewalls, and wireless access points.
• Provide basic training and guidance to end users for hardware, software, and services.
• Install UPS; audit and test batteries; replace batteries as necessary.
• Develop and maintain documentation and change logs.
• Conduct research on emerging products, services and standards.
• Work with suppliers to identify solutions and schedule remote and onsite support.
• Be present in the office daily unless arrangements are made with the supervisor.
• Contribute to the support and implementation of the Strategic Plan.
• Participate in university professional development opportunities.
• Demonstrate commitment to a Christian liberal arts education by upholding the mission and abiding by Employment Standards and Lifestyle Agreement.
• Be inclusive and sensitive regarding human differences.
• Perform other duties as assigned.

• Three years’ experience analyzing, installing, monitoring, maintaining, and troubleshooting servers, and customer support experience.
• Three years’ experience supporting Microsoft networking, including server administration, Active Directory, DNS, DHCP, Group Policies, Exchange, etc.
• Three years’ experience supporting VMware or Microsoft Hyper‑V.
• Knowledge of IP addressing, subnetting, and VLANs.
• Excellent oral and written communication and customer service skills.
• Demonstrated ability to solve problems and implement projects independently.
• Ability to multi‑task, adapt, work effectively, and meet deadlines in a fast‑paced environment.
• Comfortable working on ladders and lifting up to 50 lbs.
• Valid driver’s license; local travel required.

• A four‑year degree in computer science, information technology or equivalent, or equivalent experience.
• Applicable technical…