Systems Analyst​/Field Engineer

Systems Analyst / Field Engineer

We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we require an experienced Systems Analyst / Field Engineer.

Overall responsibilities include:

• Engineering support for client and internal projects
• Assist with Project Management tasks
• Desktop support and deployment -- Windows 11, Apple
• Windows Server maintenance and build -- Windows 2019, Windows 2022, Windows 2025, Active Directory
• Wireless network support and deployment -- Meraki, Cisco, Aruba
• Email account maintenance -- Microsoft Online Services, Google Workspace
• Endpoint Detection and Response -- Sentinel One
• Backup -- Solarwinds MSP Backup, Veeam
• Mobile device support -- Apple, Android
• Documenting SOPs

Key areas of responsibilities include:

• Coordinating vendors for support, onsite maintenance, and installations.
• Perform preventative maintenance on servers and workstations, including antivirus, Windows updates, memory, and storage checks.
• Project engineering including server build, network configuration, network documentation
• Remote and onsite support of desktop, project, and application-related issues.
• Manage vendor accounts e.g. Verizon, AT&T, and hardware vendors.
• Assist team in projects that include network installs, wireless implementations, and new builds.

Qualifications:

• Excellent communication and follow-up skills
• Brilliant troubleshooting skills
• 4+ years in the Information Technology field.
• Preferably experience in the hospitality industry.
• Field support and remote support experience required.
• Handles themselves professionally as this will be a customer-facing role.

Terms of employment:

• Full and part-time positions available
• Looking to start ASAP