Infrastructure Business Systems Analyst; Portland

Essential Duties and Responsibilities:

• Define scope and nature of pilot(s).
• Communicate with pilot users, set expectations, etc.
• Define/refine the role of floor walker, understanding responsibilities and processes, determining if partial or full night shifts are needed, and resolving issues like machines not on or migration failures.
• Collaborate carefully with UX team for message creation and timing of end-user communications.
• Work with IT at all locations to define their schedules within the Master Migration Schedule and scope of migration/batch (location, departments, etc.).
• Determine limits and capacity for nightly migration (network, support, etc.).
• Communicate with internal teams regarding scope parameters for batch creation.
• Handle exceptions/issues from stakeholders and coordinate with local IT for remediation.
• Assist local IT, help desk, or OMI in remediating migration issues.
• Coordinate strategically regarding VIP migrations for OpCom and other VIPs.
• Participate in Quarterly IT Shop Win
  11 Meetings and Monthly Q&A Sessions facilitated by the central IT team.

Requirements

• Be a self-starter capable of initiating plans/actions independently.
• Communicate and collaborate clearly and quickly with stakeholders, Client Engineering, local IT, floor walkers, etc.
• Assess and balance multiple priorities when creating migration schedules.
• Have a basic understanding of all aspects of standard infrastructure processes.
• Maintain detailed documentation: business, functional, and technical requirements; use and test cases (ensuring traceability).
• Document design decisions: who made, approved, and agreed on decisions or alternatives.
• Maintain landscape documentation of current operations (As-is).
• Develop test cases based on functional and technical requirements.
• Document work instructions, configuration guides, operation/administrative guides as needed.

Knowledge, Skills, and Abilities:

Technical/Analytical

• Decompose business requirements into functional and technical requirements.
• Use activity, sequence, and data flow diagrams to identify performance requirements.
• Experience in writing Use Cases.
• Analyze and document business and system processes.
• Perform gap analysis using business process diagrams, data models, and requirements.
• Identify causes of problems in business process flows.
• Recognize problems and gaps at the program or system level and suggest solutions.
• Identify test data based on various requirements and documentation.
• Proficient with MS Office tools, including Visio and Excel.

Department:
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This is a contract position.

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