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IT Support

Senior Escalations Manager - SaaS & Cybersecurity

Job in Portland, Multnomah County, Oregon, 97204, USA
Listing for: Ping Identity
Full Time position
Listed on 2026-01-11
Job specializations:
  • IT/Tech
    IT Support
Job Description & How to Apply Below
A leading cloud identity provider is seeking an experienced Escalations Manager to join their Global Support Organization in Portland, Oregon. This role focuses on managing and resolving technical issues while ensuring customer satisfaction. Responsibilities include acting as the primary contact for escalations, leading cross-functional initiatives, and analyzing trends to recommend improvements. The ideal candidate has over 5 years of experience in technical support, particularly in the B2B SaaS sector, and possesses exceptional communication skills.
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Position Requirements
10+ Years work experience
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